ZMO 15527 - Boutique Hotel General Manager (JHB)

Employer Description 5-star boutique hotel in Johannesburg Job Description Our client is seeking a dynamic, hands-on and experienced General Manager to lead their dedicated team and uphold impeccable standards for the guests. Key responsibilities: Provide strategic leadership and overall management of hotel operations Maintain and enhance guest satisfaction and service excellence Oversee departments including Front Office, Housekeeping, Food & Beverage, Spa and Maintenance Ensure financial sustainability through cost control, budgeting and revenue growth Lead, inspire and manage staff performance, training and development Implement and maintain SOPs and quality standards Maintain compliance with all relevant regulations and health & safety standards Liaise with guests, VIPs and stakeholders with professionalism and discretion Qualifications Proven track record as a General Manager or Deputy GM in a 4 or 5-star luxury hotel environment (minimum 5 years) Relevant tertiary qualification in Hospitality Management or equivalent Skills Strong leadership, operational and financial acumen Exceptional communication and interpersonal skills Immaculate personal presentation and high attention to detail Hands-on, proactive approach with a passion for hospitality Experience in boutique/luxury hotels highly advantageous

Location: Johannesburg, ZA

Posted Date: 6/17/2025