Head of Customer Solutions

Powered by industry-leading Metro technology, Metro deliver import/export air, ocean and road freight forwarding, supply chain management, logistics and specialised services in retail, manufacturing and chemicals. At Metro, its our innovative technologies, pushing of boundaries, and most importantly, our employees that sets us apart. Solutions Development professional acting in a business consultancy capacity with an extensive knowledge of supply chain, freight forwarding and a passion for supply chain and industry advancement via technology and digitisation. Successful candidate with the ability to develop, position, and demonstrate product-specific solutions during sales cycles and consultative cycles with customer. Ultimately supporting commercial and account management teams to deliver compelling value proposition to prospective and existing customers. Purpose The role will involve working closely with account and business development managers to identify, qualify and pitch compelling value propositions to new and existing customers. For existing customers Metro are focused on the development of strategic client partnerships via win-win joint value creation initiatives. Metro customers are our bloodline, and we act as a trusted advisor. Conduct must be customer centric, value driven and cross functional to delivery high impact customer engagement through thought leadership and in-depth understanding of the logistics industry. The supply chain development manager creates customised and innovative supply chain solutions optimising supply chain performance and costs with a focus on enabling clients to achieve operational cost reduction, administrative workload reduction, inventory reduction, revenue improvement, improved service and quality by leveraging the portfolio of Metro’s products, services and technology offering. Key Accountabilities and Responsibilities: Concentrate supply chain development efforts in building partnership engagement with assigned customers through joint strategy development, workshops to understand the customer ambitions and needs, as well as the development of tailored value propositions for selling Metro’s solutions, including: Proactive qualification of opportunities in conjunction with Commercial and Key Account teams (Support go/no go process of account qualification) Project management of supply chain development engagements, from qualification to value proposition delivery, including positioning and discussion of proposals with Customers in a consultative and proactive manner (in conjunction with Commercial and Key Account Managers) Overall responsibility for the creation of Metro’s value proposition: -Managing virtual, cross functional and remote teams with different disciplines. -Engage the relevant Metro stakeholders for the creation of the detailed solutions proposal (Account management, commercial, operations and technical solutions) -Coordinate sign-off with Metro commercial lead before positioning with the customer -Positioning and discussion of value proposition(s) with Customers, in conjunction with Commercial owner and Key Account Managers. -Ongoing support to Metro stakeholders Commercial and Key Account Manager until final customer decision Prepare, organise and run internal and customer workshops and whiteboard sessions, aimed at understanding customer strategy, business model, supply chain strategies, needs and challenges to identifying future supply chain potential. Build and position value propositions underpinned by compelling business cases and due consideration of associated trade-off, risk, implementation timeframe and alignment to client’s strategic objectives, business model, operational model, AS-IS and TO-BE scenarios. Transition solutions projects to the appointed Metro implementation lead Set out and ensures mechanism exists to measure the client value (delivered and management of client value sits with Commercial and Account Management functions) Work closely with and proactively coach the Commercial and Key Account Management colleagues towards a more consultative and proactive approach. Continuous development and improvement of supply chain design and development tools and methodology. Formalise innovation as result of delivered projects, i.e., case studies, customer references Actively participate in RFx processes which require strategic solutions input and effort to develop a value proposal. Job Requirements Knowledge, Skills 5-10 years consistent exposure on strategic supply chain management, transformation, and delivery projects Forwarding, 3PL, 4PL and operational knowledge from Freight Forwarder, Logistics Service Provider, Manufacturing or Consulting background Supply Chain Management knowledge Business acumen and basic financial knowledge Process mapping and re-engineering (Six sigma, SCOR® or similar desirable) Ability to analyse data, derive insights, identify value levers and quantify qualitative and quantitative customer value delivered by Metro solutions related to the identified areas of opportunity. Supply Chain Management systems / Information Systems knowledge – Interest and acute awareness and understanding of technology and digitisation value and application in supply chain. Local and international market know – how. English as a first language is fundamental Education Undergraduate Degree in Economics, Supply Chain Management or Engineering (preferred, but not mandatory) Profile Self-starter and result oriented. Demonstratable experience of ‘getting things done’. Assertiveness & Leadership Commercial awareness Problem Solving and analytical skills. Good networking skills and team player Exceptional communication skills, with the ability to listen and communicate through different methods (verbal, presentations, written proposals etc) Possess the ability to be impartial, collaborate, acts consultatively and influence stakeholders. Ability to think critically and objectively. Attention to detail is imperative! Willingness to travel – UK & Internationally Why choose Metro? Competitive salary including a bonus which is paid twice a year! Access to our benefits, discounts and wellness platform including offers on gym memberships, a wide range of restaurants, retail and much more. Health cash plan. Octopus Electric Vehicle car scheme. Free parking. Respectful working environment. Plenty of opportunities for training and development

Location: Birmingham, GB

Posted Date: 6/17/2025