In Room Dining Manager In Room Dining · The Carlton, Milan, Italy

IN ROOM DINING MANAGER Main purpose: The In Room Dining Manager coordinates and supervises the In Room Dining team to ensure the best Guests’ experience. He/she cooperates with Restaurant team when required. Reports to: F&B Manager. Main duties & responsibilities: • Responsible for ensuring the happiness and satisfaction of guests. Ensure that policies and procedures are complied with our standard of service; • Oversee all aspects of the daily operation of the hotel’s In Room Dining service; • Be able to align with our philosophy of creating authentic and unique experiences for our Guests; • Responsible for creating and implementing amenity programs, working closely with the Head Chef and the F&B Manager. • Able and willing to motivate the team to obtain guest satisfaction and perform at the high end of the market; • Accomplish people development objectives through recruiting, training, coaching, counselling and supervising employees; • Ensure all the Team Members are meeting all established standards of service through ongoing and recurrent training systems; • Responsible for selection and development of direct reports and team members, monitoring performance and providing feedback; responsible for supporting direct reports in team selection, management and development. • Responsible for leading the department in order to reach financial, quality and people objectives. Assure that all finance and department procedures are followed. • Budget control, working closely with F&B Manager; • Support the Senior Management in handling all issues related to the safety, security, satisfaction and well-being of hotel guests and employees. Responds swiftly and effectively in any hotel emergency or safety situation. • Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines; • Producing staff rotas. We offer: • Permanent contract according to C.C.N.L. Settore Turismo. • Learning & development activities and career opportunities. • Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte". • Staff celebrations. Competencies required: • Managing Team Performance: Sets high standards for oneself and Team Members, provides guidance, development and takes corrective action in order to achieve consistently high levels of service. • Personal Effectiveness: Adapts interpersonal style and skills so that high quality results are achieved. Modifies behaviour to accommodate for certain individuals, situations and different tasks. • Personal and team development: Seeks opportunities to learn and to develop themselves and others in order to add value to the performance of the department and hotel. • Business awareness: Understands the direct connection between day-to-day service delivery and how it impacts departmental, hotel and company success. • Service excellence: Delivers service standards, which consistently exceed guest expectations. • Technically skilled: Demonstrates and understands job requirements and displays the technical skills and knowledge required to perform job well and in line with the departmental SOPs. Other requirements: • At least 3 years of professional experience in a similar role in 5 stars hotels • Fluent in Italian, English at a proficient level, a third language is preferred • Valid HACCP certification; • Knowledge of F&B management software (e.g. Symphony, FutureLog), and Microsoft Office package. • Passion for service, and ability to lead a result driven team of professionals; • Previous experience as trainer is a plus; • Flexibility; • Attention to detail. Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03). J-18808-Ljbffr

Location: provincia-di-milano, IT

Posted Date: 6/21/2025