Regional Branch Manager - Home Improvements

Regional Branch Manager Artemis Human Capital is proud to be exclusively partnering with a UK-wide merchant to recruit a Regional Branch Manager. This is an exciting opportunity to join a fast-growing and ambitious organisation supplying a broad range of products to trade professionals, retail consumers, and commercial projectsincluding residential developments, hospitality, healthcare, and industrial sectors. Role Overview The Regional Branch Manager will lead the retail showroom and sales team while also overseeing the marketing function. This role focuses on optimising team performance, enhancing the customer journey, and strengthening supplier relationshipsall aimed at driving profitability. Notably, this is a leadership position that does not involve direct selling. Key Responsibilities 1. Team Leadership & Showroom Operations Lead, develop, and manage the retail sales team within the showroom environment. Set and track individual and team KPIs, with a focus on profitability metrics (e.g. margin per sale, upselling). Provide training and support to build product expertise and customer service excellence. Manage staff schedules to ensure efficient and effective showroom coverage. 2. Supplier & Product Management Work closely with suppliers to resolve supply chain issues and enhance service levels. Analyse product performance, particularly high-margin items, and collaborate with the buying team on purchasing strategies. Oversee stock rotation to reduce write-offs from discontinued or slow-moving products. 3. Customer Experience & Service Excellence Manage the full customer journeyfrom initial engagement to post-sale support. Handle complex or escalated customer issues with professionalism and cost-effectiveness. Promote value-added services (e.g. premium delivery) to enhance transaction value. Foster a customer-first culture to drive satisfaction and repeat business. 4. Sales Performance & Profitability Monitor sales and profitability on a daily, weekly, and monthly basis. Analyse KPIs including gross margin, average transaction value, and conversion rates; implement improvement strategies. Provide commercial insights to senior management and contribute to pricing and promotional decisions. Lead margin-driven showroom campaigns and targeted promotional activities. 5. Operational & Administrative Oversight Maintain showroom appearance and merchandising to support premium product positioning. Coordinate seasonal and strategic display updates to drive high-margin sales. Support budget planning and cost control with a focus on ROI and efficiency. Ensure compliance with policies including GDPR, health & safety, and loss prevention. Oversee the marketing function to ensure effective customer communication and campaign delivery. Candidate Profile Were looking for a commercially minded and results-driven leader with: Proven retail management experience, ideally within bathrooms, kitchens, interiors, or home improvement. Strong commercial acumen with a deep understanding of margin analysis, sales KPIs, and cost control. A track record of successful team leadership, training, and performance improvement. Confident supplier negotiation and stock management skills. Strategic thinking and the ability to operate across multiple departments. Excellent organisational and interpersonal abilities. How to Apply For further details or to express interest in this opportunity, please contact Nicky Strutt at Artemis Human Capital.

Location: Belfast, GB

Posted Date: 6/28/2025