Front Office Manager - Franchise

Job Requirements Rosetta Perugia Hotel is looking for a Front Office Manager! As Front Office Manager, you oversee the daily operations of the Front Office. You continuously strive to provide our guests with the best service and act as an inspiring and motivating leader for the team. As Front Office Manager, you are responsible for: Evaluating guest satisfaction with a focus on continuous improvement. Ensuring that regular and VIP guests are recognized and that the team promotes the Hilton Honors loyalty program. Supporting and assisting the team in handling complaints with a solution-oriented mindset. Maximizing revenue through cross- and upselling. Setting targets for the Front Office. Creating and approving work schedules. Managing the budget, administrative, and financial processes of the Front Office. Ensuring the team is up to date on hotel information and the local area. Maintaining good communication with all departments within the hotel. Attending management and operational meetings when necessary. Ensuring that the Front Office Team meets standards and procedures and represents them consistently. Overseeing the onboarding process of new team members and focusing on training and development of the team. Work Experience For the role of Front Office Manager, we are looking for: At least 2 years of experience in a similar role – preferably in a 4- or 5-star hotel Fluency in English, both spoken and written Commercial awareness and a proactive sales mindset Commitment to delivering a high level of guest service Excellent leadership skills and a lead-by-example attitude Benefits What you can expect: A salary in accordance with professional level Full-time contract Employee discounts on stays at Hilton Worldwide through the international Go Hilton travel program Team building programme Annual team party and monthly team member forums Disclaimer This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee. J-18808-Ljbffr

Location: Perugia, Umbria, IT

Posted Date: 7/3/2025