Housekeeping Supervisor

Area/Location: Franschhoek, Cape Town Position Overview: The Housekeeping Supervisor plays a key role in supporting the Hotel Management Team by supervising the housekeeping team to meet the strategic direction and annual plans for housekeeping operations. Key Responsibilities: Provide clear direction, oversight, and guidance to the Housekeeping Team, ensuring motivation and adherence to established standards. Facilitate effective communication and collaboration within the Housekeeping Department and with other operational departments. Prepare weekly departmental work schedules based on occupancy forecasts, allocating tasks accordingly. Monitor daily staffing levels to ensure sufficient coverage at all times. Conduct regular inspections of guest rooms and public areas to confirm cleanliness, maintenance, and operational standards. Implement and maintain departmental par-stock levels for chemicals, amenities, linen, and other operational items in coordination with Hotel Management. Control and monitor inventories related to equipment, linen, stationery, guest and cleaning supplies, and uniforms to ensure stock levels and cost efficiency. Identify opportunities to reduce waste and enhance cost savings, while aligning service practices with environmental and financial goals. Maintain up-to-date departmental training records that accurately reflect all conducted training sessions. Implement and monitor an effective key control system to ensure the safety and security of guests, team members, equipment, and supplies. Experience and Competencies Required: Minimum of 2 years experience in a similar role within a 5-star luxury hotel or resort. Excellent verbal and written communication skills. Demonstrated leadership and team management abilities. Proven experience in staff training and development. Competence in preparing and managing duty rosters. Strong knowledge of expense and inventory control. Ability to remain composed and professional in high-pressure situations. Minimum Requirements: Diploma in Hospitality or equivalent qualification. Valid drivers license. High level of physical endurance. Preference will be given to candidates residing in Franschhoek and surrounding areas.

Location: Franschhoek, ZA

Posted Date: 7/3/2025