Customer Experience Assistant - Luxury Retail Industry - Part-Time Hybrid

Position: Customer Experience Assistant - Luxury Retail Industry Location: Downtown Montreal - Hybrid (3 days remote / 2 days in-office)Salary: $20 to $22 per hourSchedule: Monday to Friday, 9 AM - 3 PMJob Type: 1-year contract (possibility of extension and or permanency)Are you organized, proactive, and passionate about delivering top-tier customer service? Are you looking to build experience in the luxury retail industry in a supportive, dynamic team environment?We're looking for a Customer Experience Assistant to join our client's team and help support and manage day-to-day operations across three loyalty programs. This role is ideal for someone junior — whether you're a student, a recent graduate, or someone early in their career — who thrives in a structured yet fast-paced setting.Are you currently working in retail or customer service and ready to transition into a hybrid, part-time role in a luxury office environment? Want to grow your professional experience while keeping a great work-life balance?Apply today! What You'll Do:- Be the go-to contact for program members, responding to inquiries via email with empathy and professionalism.- Handle loyalty program operations such as processing reimbursements for program members and partners, supporting new client onboarding into the loyalty program, managing and updating loyalty program data: sales, vouchers, and point balances.- Help ensure a smooth flow of communication and reporting for internal teams and external stakeholders (e.g., sales and education teams).What We're Looking For:- Minimum 1 year of customer service experience - whether you've worked in retail, hospitality, or in an office environment supporting clients, you know how to communicate with empathy, clarity, and professionalism.- Minimum completed High School education.- Strong spoken and written French language.- Strong organizational skills - you can juggle multiple tasks without letting details slip.- Autonomy and initiative - you don't wait to be told what to do; you spot issues and act on them.- Comfort with Microsoft Excel and Office Suite - bonus if you love spreadsheets Bonus: Experience with loyalty programs or client coordination is great, but not requiredOther Language Requirements: English- Level of Proficiency Required: Advanced- Reasons for Language Requirement: To communicate and support customers in other regions outside of Quebec- Frequency of Use: Daily (for various tasks)Please forward your resume to Cristina Bilbao at cristina.bilbao@quantum.ca.REFER AND EARN A $50 GIFT CARD! For more details, click here.OUR VIRTUAL DOORS ARE OPEN! We're also bringing the interviews to you by various web applications, virtually! Contact us today for your next opportunity. CNESST permit numbers: AP-2000158 & AR-2000157

Location: Montréal, Quebec, CA

Posted Date: 7/3/2025