Director of Food and Beverage

Overall Job Purpose - Functions as the strategic business leader of the property’s food and beverage/culinary operation, including Restaurants/Bars, Room Service and Banquets/Catering. - Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. - The position ensures the food and beverage/culinary operation meets the brand’s target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of the department. - Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment. Competencies Great Organizational skills Customer service-oriented Excellent interpersonal skills. Creative thinking Problem solver Positive approach Qualifications, Skills & Experience Fluent in both Italian and English Strong understanding of food and beverage management, culinary, event management Internationally experienced Affinity with a more refined lifestyle Candidate profile Education and Experience Minimum 4-year experience in similar role in comparable property with sizeable rooms and meeting spaces. Preferred: Has demonstrated the ability to always work on behalf of Guests Has demonstrated the ability to work with other Team Members Successful track record of working in a collaborative/matrixed environment Ability to evaluate and identify business opportunities for a business Principal Accountabilities Developing and Maintaining Food and Beverage/Culinary Goals · Set expectations and hold food and beverage leadership team accountable for demonstrating desired service behaviors. · Review financial reports and statements to determine how Food and Beverage is performing against budget. · Make recommendations for CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategy. · Works with food and beverage team to determine areas of concern and develops strategies to improve the department’s financial performance. · Establish challenging, realistic and obtainable goals to guide operation and performance. · Strive to improve service performance Developing and Maintaining Budgets · Develop and manage Food and Beverage budget. · Monitor the department’s actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed. · Ensure cash control and liquor control policies are in place in food & beverage areas and followed by all related employees. · Focus on maintaining profit margins without compromising guest or employee satisfaction. Leading Food and Beverage/Culinary Team · Utilize interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision-making; demonstrates honesty/integrity; leads by example. · Encourage and build mutual trust, respect, and cooperation among team members. · Achieve and exceed goals including performance goals, budget goals, team goals, etc. · Serve as a role model to demonstrate appropriate behaviors. · Develop means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc. · Identify opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change. · Ensure that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team). · Establish and maintains open, collaborative relationships with direct reports and entire food & beverage team. Ensures direct reports do the same for their team. · Develop a food and beverage operating strategy that is aligned with the brand’s business strategy and leads its execution. · Identify the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. · Stay aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market. Ensuring Exceptional Customer Service · Provide services that are above and beyond for customer satisfaction and retention. · Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. · Review findings from comment cards and guest satisfaction results with F& B team and ensures appropriate corrective action is taken. · Review comment cards, guest satisfaction results and other data to identify areas of improvement. · Empower employees to provide excellent guest service. · Estimate cost and benefit ratio, maintaining balance between profit and service satisfaction. · Share plans to take corrective action based on comment cards and guest satisfaction results with property leadership. Managing and Conducting Human Resource Activities · Provide guidance and direction to subordinates, including setting performance standards and monitoring performance. · Coach and support food & beverage team to effectively manage wages, food & beverage cost and controllable expenses (e.g., restaurant supplies, uniforms, etc.). · Hire food & beverage team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. · Set goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. · Ensure that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns. · Bring issues to the attention of Human Resources as necessary. · Ensure employees are treated fairly and equitably.pò · Coach team by providing specific feedback to improve performance. Additional Responsibilities · Inform and/or update the executives, the peers and the subordinates on relevant information in a timely manner. · Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. · Analyze information and evaluating results to choose the best solution and solve problems. · Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned. · Order and purchase equipment and supplies.

Location: Rome, Italy, IT

Posted Date: 7/4/2025