Customer Service Executive (Travel Industry)

TBO.COM - an international award-winning travel tech organization is looking for top talent Operation FIT specialist in Travel Industry to join our Italian team. Please apply only if you're fluent in English Italian and have experience in the Travel Industry Operational handling of online reservations for Hotels, Flights, Car rental, Transfers, etc., Coordinate offline requests with internal departments. Handling bookings / cases with last-minute and on-spot challenges to solve problems. Receiving incoming calls helping travel agents using the platform and managing reservations with special requests Negotiate customer needs with suppliers and individuals, using out-going call to find and agree on best resolutions. Creative thinking and results-oriented candidate with ability to handle complicated cases while coordinating with multiple stakeholders. Operating a few online systems at once, providing service to travel agents. Responsible to solve operational and administration cases / tasks from A-Z Qualifications : Service oriented persona with high communication skills, fluent in English Italian . Independent, self-motivated, patient, and goal-oriented work style, solving problems. Can control and lead multiple tasks, activating all resources to efficiently solve cases. Experience working B2B with travel agents / business professional in the industry. Ability to adapt quickly to new technologies, products / system, and company procedures. Working proficiency in English & French, any other language is a plus. Ability to work night shifts and / or evening / weekends shifts. The ability to work as a Consultant (VAT) is a plus. J-18808-Ljbffr

Location: Lucca, Toscana, IT

Posted Date: 7/4/2025