Front Office Manager - Melià Milano

Joining Meliá is embarking on a journey without borders, offering endless opportunities for growth and training. It means knowing that the world is yours and you can work in many countries, all while feeling part of a big family. Being part of the great Meliá family means enjoying VIP treatment through our exclusive loyalty programme, My MeliáRewards, which offers benefits and advantages for our employees. Additionally, our My MeliáBenefits programme provides flexible remuneration, exclusive discounts on various products and services, support for active and healthy lifestyles, and charitable initiatives. Be proud to belong to Meliá, as we are proud of you. Mission of the position The Front Office Manager is responsible for ensuring staff treat guests courteously and that guest services and administrative duties are performed efficiently. Job Summary To manage all activities related to the Front Office Manager position effectively. What will you have to do? Ensure guests and visitors feel welcome and well cared for. Oversee employee schedules, train, support, and supervise front office staff. Ensure all customer-related tasks are handled accurately and promptly to enhance guest experience. Handle customer complaints and special requests. Schedule staff shifts and manage HR-related tasks. Maintain an orderly appearance throughout the reception area. Prepare monthly management reports on customer feedback, bookings, and cancellations. Manage the departmental budget. What are we looking for? Proven experience in a similar role. University degree, preferably in Tourism or Hospitality. Accounting skills. Advanced proficiency in Italian and English; knowledge of additional languages is a plus. Knowledge of hotel management tools. Financial knowledge. Understanding of hotel operations. Leadership and team motivation skills. Analytical and problem-solving skills. Strong organization and planning abilities. We value professionals who make daily life easier and create exceptional experiences. Working at Meliá offers constant growth opportunities and the chance to build your future anywhere. Our warmth, proximity, and passion make working at Meliá an unforgettable experience filled with emotional moments and a sense of belonging to a big family of VIP People. At Meliá Hotels International, we are committed to equal opportunities, diversity, and inclusion, ensuring a discrimination-free workplace regardless of disability, race, religion, gender, or age. We believe diversity is key to our success. We also support sustainable growth through a socially responsible team, guided by our motto: "Towards a sustainable future, from a responsible present." If you want to be a “Very Inspiring Person,” follow us on : J-18808-Ljbffr J-18808-Ljbffr

Location: Milano, Lombardia, IT

Posted Date: 7/5/2025