Case Worker

Redemption Roasters Case Worker Introducing Redemption Roasters Redemption Roasters has a clear mission: to reduce reoffending through coffee. Our coffee is roasted behind bars at HMP The Mount, and we reduce reoffending by: (1) employing prison residents in our roastery, (2) providing barista and technician training in UK prisons and the community and (3) employing prison leavers (our participants) in our 12 London coffee shops. By providing paid employment, in-house case work support, and on-going training, we create an environment that supports our programme participants to lead a positive life away from the Criminal Justice System. The role of Case Worker Redemption Roasters is looking to appoint a dedicated Case Worker to deliver personalised support to participants employed across our London coffee shops. In this role, you will meet one-to-one with participants to support their employment journey. You will use case work sessions to talk through concerns or challenges, discuss professional development and support participants to progress positively. You will play an important role in creating a safe, inclusive and supportive environment that enables participants to succeed. The successful applicant will be offered comprehensive on-boarding and training, with opportunities to shadow experienced members of the Redemption Roasters team. Duties Effectively manage a caseload of participants, delivering one-to-one support that is tailored to each individual’s needs and goals across all 12 shops. Support participants trained by Redemption Roasters (in-custody and the community) as they prepare for trial-shifts and look to move into employment. Visit Redemption Roasters training programmes in partner prisons to discuss employment opportunities and meet participants ahead of release. Build strong relationships with participants, whilst maintaining professional boundaries. Work collaboratively with the Redemption Roasters Shop Managers to support the professional development of participants employed in their shop. Utilise partnership working, signposting and referrals to other organisations to support the positive progress of participants. Act as Designated Safeguarding Lead for Redemption Roasters, leading annual policy reviews and ensuring best practice is followed. Personal specification Essential Experience working with and supporting vulnerable individuals with complex needs Empathetic and kind, with a strong belief in the Redemption Roasters mission Ability to deal with challenging behaviour and conduct difficult conversations Experience balancing competing needs and priorities, with excellent time management Understanding of safeguarding requirements and processes Desirable Lived experience of the criminal justice system (either direct or indirect) Understanding of the criminal justice system, license restrictions, probation and criminal record disclosure Experience assessing risk and making decisions relating to safeguarding, ideally working as a Designated Safeguarding Lead An interest in coffee, with insight into working in a coffee shop or hospitality setting Terms & Benefits Permanent contract, 40 hours per week. Salary: £30-35k, depending on experience. 28 days annual leave (including bank holidays), with an additional day of annual leave for each year of service up to 5 days. Unlimited free hot drinks in Redemption Roasters coffee shops, with discounts on food. To Apply To apply for this role, please submit a CV and short cover note via our hiring platform here. The application should be addressed to Rosemary Ashworth, Head of Impact. The deadline for applications is Friday 18th July at 10am, although applications will be reviewed on a rolling basis.

Location: London,London,, GB

Posted Date: 7/5/2025