Fairgrounds
Racket Club Site Manager
Job Location
Toronto, ON, Canada
Job Description
Site Manager Job Title: Site Manager Company: Fairgrounds Racket Club Location: Kingston: 945 Gardiners Rd, Kingston, ON Hamilton: 1275 Barton St E, Hamilton, ON Ottawa: 2065A Robertson Rd, Ottawa, ON Whitby: 378 Taunton Rd E, Whitby, ON Red Deer: Bower Place Mall, Molly Banister Drive, Red Deer, AB North Vancouver: Capilano Mall, Marine Drive, North Vancouver, BC Job Type: Full-time About the Role: Site Manager Fairgrounds is looking for a dynamic, organized, and people-driven Site Manager to lead operations at one of our growing club locations. In this role, you'll be responsible for delivering a best-in-class member experience, managing day-to-day site operations, leading a high-performing team, and overseeing all aspects of the site’s programming, scheduling, and financial performance. If you thrive in a leadership role, have a passion for racket sports (especially pickleball!), and enjoy creating welcoming, community-driven spaces, we want you on our team. Key Responsibilities Leadership & Staff Management Train, supervise, and schedule all site staff Foster a positive, inclusive, and collaborative team culture Conduct regular performance check-ins and provide ongoing coaching and feedback Maintain clear internal communication and ensure staff alignment with Fairgrounds’ service standards Site Operations Own and manage day-to-day site operations to ensure a clean, safe, and organized facility Become a membership expert taking a membership sales approach to optimize club revenue and operations Execute daily walk-throughs and proactively address any site issues or operational gaps Implement and refine operational processes to improve efficiency and member satisfaction Act as the primary on-site contact for escalations and incident management Become the liaison for selected club ambassadors Programming & Scheduling Input and oversee court schedules and programming (e.g., open play, round robins, clinics) Ensure programs align with member needs and brand goals Monitor participation and gather feedback to continually improve programming Business & Financial Oversight Manage the location’s P&L, meet performance targets, and track KPIs Process payroll accurately and on time Support retail sales through effective inventory management and team coaching Ensure all transactions are processed accurately via POS systems Member & Community Engagement Act as the face of Fairgrounds at your location Build relationships with members and local community groups Address member concerns with professionalism and care Track and analyze member satisfaction data to guide service improvements Qualifications Minimum 2–3 years of experience in a management or supervisory role Experience in hospitality, fitness, sport, or recreation environments is preferred Proven ability to lead, motivate, and develop a team Strong organizational and problem-solving skills Financial acumen and comfort managing budgets and payroll Familiarity with scheduling, POS, or facility management software Passion for customer service and community-building Interest or experience in racket sports (pickleball, padel, tennis, etc.) Availability to work flexible hours, including mornings, evenings, weekends, and holidays Schedule 40 hours a week on-site Includes morning, evening, and weekend availability Compensation TBD commensurate with experience Target Start Date July-September 2025 How to Apply If you're a strong leader with a passion for people and sport, we want to hear from you! Please submit: Your resume A brief cover letter explaining your interest and relevant experience Your preferred location Your availability and any scheduling limitations Send your application to employment@visitfairgrounds.com We thank all applicants for their interest. Only those selected for an interview will be contacted. Fairgrounds is an equal opportunity employer. We are committed to building a diverse and inclusive team. We welcome applications from individuals of all backgrounds, identities, and experiences.
Location: Toronto, Ontario, CA
Posted Date: 7/6/2025
Location: Toronto, Ontario, CA
Posted Date: 7/6/2025
Contact Information
Contact | Human Resources Fairgrounds |
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