Reservation Agent - Head Office in Milan

Baglioni Hotels & Resorts is seeking a Reservations Agent to complete its Reservations Department. Selected candidates will have the opportunity to specialize further in sales or customer care. The successful candidate will report to the Reservations & Commercial Reporting Director and will be responsible for the following activities across all properties of the Baglioni Collection (Italy - Maldives): Responsibilities: Greeting and managing inbound calls from clients, adhering to company standards. Checking reservations, managing correspondence, offering proposals, handling calls, and managing VIP clients. Identifying, researching, and resolving customer issues. Cross-selling services and experiences. Entering reservations into the PMS system. Managing reservations received through partner systems. Participating in training to improve skills and performance. Sharing feedback and suggestions to enhance service quality. Excellent knowledge of English; proficiency in a second language (Spanish or German) is a plus. Previous experience of at least 1 year in a similar role, preferably in luxury or LHW circuit properties. Candidates with front office experience will also be considered. Proactivity, strong problem-solving skills, customer orientation, and teamwork skills. An stimulating work environment with a national and international team. Opportunities for professional growth and training. Participation in an Incentive Program. Fixed-term contract. This job offer is open to all genders, in accordance with legislative provisions D.lgs. 903/77 and D.lgs. 125/91. J-18808-Ljbffr

Location: Pavia, Lombardia, IT

Posted Date: 7/7/2025