Service Manager / Operations Manager

About US: ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. We provide technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner. Job Summary: We are seeking a Service Level Manager with a strong background in stakeholder management, Service Level Agreement (SLA) management, and a deep understanding of ITIL principles. This role will involve overseeing the performance and support of critical tobacco applications, ensuring that all SLAs are consistently met while maintaining effective communication with both internal teams and external stakeholders. Responsibilities: Experience Level: Proven experience in Service Level Management, specifically within IT environments. Core Skills: Stakeholder management, SLA monitoring and reporting, and expertise in ITIL best practices. Technical Understanding: Ability to manage service delivery, analyze performance metrics, and ensure continuous improvement of support services. Desired Skills: Knowledge of tobacco industry operations, specifically within a factory setting, would be a strong asset. ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women.

Location: Tepic, Nayarit, MX

Posted Date: 7/8/2025