Guest Services Manager

Guest Services Manager Full-time, permanent Bristol Are you a people-first leader with a passion for hospitality? Do you thrive in a fast-paced environment where no two days are the same? Look no further – this could be your next move! Benefits: 28 days annual leave (rising to 33 after 5 years), health cash plan, staff discounts, enhanced parental leave, life assurance, on-the-job training and more! Your day to day will include: * Leading and inspiring a vibrant front-of-house team across Reception, F&B, and Spa Reception * Delivering exceptional service and warm welcomes for every guest * Training, mentoring and supporting your team to shine * Managing rotas, staffing levels and shift patterns in line with business needs and budgets * Offering guidance and local knowledge to guests with a smile * Promoting hotel services and upselling where appropriate * Ensuring a seamless guest journey from arrival to departure You will be: * A confident communicator with a natural flair for customer service * Calm under pressure and quick to adapt in dynamic situations * Hands-on, proactive and happy to work alongside your team * Organised and capable of managing schedules, people and priorities * Enthusiastic about delivering memorable guest experiences Ideal experience: * Supervisory or managerial experience in a hotel, restaurant, bar or leisure environment * A great attitude and willingness to learn are just as important – personality matters! In return, you’ll enjoy: * A starting salary of up to £35,000 per annum plus amazing benefits and discounts * Opportunities for progression and personal development * A supportive and inclusive team culture * A rewarding role in a growing hospitality business Sound like your kind of job? Apply today and become part of something special

Location: Almondsbury, South Gloucestershire, GB

Posted Date: 7/8/2025