General Manager

Since opening in the late 1990s, the property has grown into a world‑class destination that balances luxury, warm hospitality, and conservation partnership. The ideal candidate must have had 5-star hospitality experience and must exude classic style that accords with the lodge. Candidate Responsibilities: Uphold service style, presentation, and guest‑hosting standards Deliver an exceptional guest experience across front‑of‑house, restaurant & bar, housekeeping, and grounds Oversee property maintenance, gardens, and facility standards Recruit, train, and mentor all staff levels Maintain HR compliance and liaise with unions as needed Foster a cohesive, motivated team culture Manage reservations workflow and guest follow‑up Monitor guest satisfaction metrics and implement improvements Prepare weekly executive summaries Review monthly & quarterly results against budget Collaborate on cash‑flow projections and operational reports Conduct regular staff appraisals Serve as primary liaison with national park management Ensure open channels of communication and compliance with park requirements Candidate Requirements: Minimum of 5 years in a senior management role at a luxury hotel, lodge, or resort Neat, confident, and personable. Able to project classic style and warm professionalism Energetic, engaging personality with a genuine passion for exceeding guest expectations Lateral thinker who can troubleshoot on the fly and design memorable experiences Proven track record in both front‑of‑house and back‑office operations at a 5‑star property Strong financial management: budgeting, cost control, and P&L oversight Familiarity with Microsoft Office; experience with Semper or GuestCentric systems desirable Hands‑on involvement in channel management and client acquisition Ability to inspire and guide a long‑standing, loyal team Clear, timely updates to directors and key stakeholders Skilled at building productive partnerships with park authorities and industry partners This is a live-in position

Location: Greater Addo, ZA

Posted Date: 7/9/2025