HVAC Dispatcher/ Office Assistant

Job Description Job Description JOB DESCRIPTION: San Francisco Refrigeration/ HVAC business striving to provide a rewarding work environment and experience for our employees while servicing locally owned Restaurants and Businesses. Currently looking for an experienced Dispatcher/ Office Assistant to help manage the day-to-day operations. The Dispatcher/ Office Assistant will assist with the day-to-day functioning of the company’s front office administration, assisting co-workers in administrative tasks to increase company productivity. The role requires an experienced, self-directed, resourceful, high-energy professional who is confident taking initiative and finding opportunities to enhance their role beyond the daily call of duty. The ideal candidate will rise to challenges, be a creative problem solver and apply high standards to their work and office environment. POSITION BENEFIT PACKAGE INCLUDES: Excellent Starting Salary Paid health insurance Paid vacation and holidays DETAILED JOB FUNCTIONS: Processing all incoming client service, maintenance and warranty calls in pleasant and courteous manor Assigning service tickets to Technicians based on schedule and geographical locations Schedule and coordinate service and access to job site locations as needed Ensure all information and documentation is properly captured by technicians before processing service tickets into billings Process the ordering/shipment of materials and equipment as needed Manage the dispatch board / schedule for service work and follow ups Assist with collection calls on past due billings and other accounting functions as needed Manage timesheets for the department and coordinate process with Payroll administrator Adhere to the policies and procedures of the company Process and document all work in a timely manner Perform additional work as directed by HVAC President and Service Manager REQUIRED QUALIFICATIONS: High school diploma or general education degree (GED) Proficient knowledge in computer skills: MS Office - Word, Excel, Outlook Ability to multi-task and stay organized Prior supervisory experience Knowledge of San Francisco map and neighborhoods Excellent communication skills & use of English PREFERRED QUALIFICATIONS: · FieldEdge Software or other Field Management Software Experience working in a Refrigeration/ HVAC or other high paced dispatch front office WORKING CONDITIONS: Full-time schedule, Monday through Friday 8.30am to 5pm Our office is based in San Francisco, within walking distance of BART

Location: San Francisco, California, US

Posted Date: 7/9/2025