Groups & Events Reservationist

Duties: Creates and maintains reservation records, prepares letters of confirmation, and promptly processes any cancellations and modifications. Preparing the list of expected arrivals for the front office, assisting in pre-registration activities when appropriate, and processing advance reservation deposits. Promptly processes all reservations queries. Processes reservations from the sales office, other hotel departments, and travel agents. Familiarize themselves with the type of rooms available as well as their location and layout. Knows the selling status, rates, and benefits of all packages plans. Knows the credit policy of the hotel and how to code each reservation. Creates and maintains reservation records. Determines room rates based on the selling tactics of the hotel. Prepares letters of confirmation. Communicates reservation information to the front desk. Processes cancellations and modifications and promptly relays this information. Processes advance deposits on reservations. Prepares arrival list for front office use. Assists in pre-registration activities when appropriate Monitors advanced deposit requirements. Walk around with the client and ensure that they have all the information they need. Getting information about areas of interest to target more clients in particular seasons. Planning for clients travel programs. Tracks future room availability based on reservations and helps develop forecasts for room revenue and occupancy. Configuring rates on the hotels property management system. Requirements: Grade 12 Formal Hospitality Qualification At least 3 years previous hotel-related experience Must have Reservations experience in Group Accommodation & Events. Experience in hotel software and its functionalities. Must speak, read, write and understand English. Quality focused Communication skills, written and verbal. Courteous, friendly, and helpful to guests, managers, and fellow employees.

Location: Cape Town, ZA

Posted Date: 7/10/2025