Claims Advisor - Walsall

About The Role HomeServe is currently recruitingfor Claims Advisors to join our busy Claims Department at our Walsall site(WS2 7BN) . Salary :£26,550per yearwith opportunities for progression as you develop within HomeServe Contract :Permanent, Full-time (40 hours per week) This is a fully flexible, full-time role based in our Contact Centre. Successful candidates must be able to work 40 hours per week on a rotating shift pattern within the following operational hours: Shift Rotation :8.5-hourshifts per day (40 hours per week) on a 12-week rolling Rota. Monday Sunday between the hours of07002200which includes weekends and Public Holidays Contract :Permanent, Full-time (40 hoursper week)Shifts are 8.5 hours per day, scheduled between the operational hours of 7am 10pm , Monday to Sunday (including Public Holidays). This is a fully flexible role based in our Contact Centre, working40 hoursper week on a 12-week rotating shift pattern.To help supporta healthywork-life balance, theRotais designed so thatyour shiftshave no more than: 2 out of12weekswitha shift end time between8pmand10pm 3 full weekends across the12 weeks Where will I work? Whilst you willbe requiredto workfull-timefrom our Walsall site (WS2 7BN ) during your probation period. Onceyou havesuccessfully passed probation,you willbe eligible for our hybrid working model(currently 2 days at home and 3 days in office). When the time comes,we willdo our best to schedule late shifts and weekends to be worked from home, wherever possible. About The Candidate Who isHomeServe looking for? We arelooking for enthusiastic, empathetic people to join our team as Claims Advisors .You willbe part of our vibrant, energetic community, speaking to Customers,getting to the bottom ofwhat they need, and finding the right solution for them. If acustomersboiler breaks down,you willarrange a visit from one of our engineers and make sureit isup and running again. And thanks to our ongoing training, your knowledge of our products, systems, regulatory and business processes will be second-to-none. To join us as a Claims Advisor , youdo notneed a specific background or qualifications. All we ask is that you have somepreviouscustomer service experience and the following attributes: Resilient able to stay calm and professional in challenging situations A great listener, who can understand what ourcustomersneed Eager to learn all about our products and processes Dedicated to providing excellent customer service Detail-focused, so you can follow our processes correctly Able to use a computer, so you can get to grips with our software and systems Someone who enjoys working in a fast-paced,supportive,and fun environment We willteach you everything else. Our comprehensive training programme is designed to set you up for success. This is a fantastic opportunity to join a growing business and start building your career, with hands-on support, ongoing training, and great rewards along the way. About The Company What can HomeServe offer me? 22 days' holiday (rising to 25), with the opportunity to buy extra days. Plus, take 2 paid days to volunteer for a charity of your choice Access to hundreds of discounts via ORB Our Recognition & Benefits platform, plus interest-free techpurchasing, Salary Finance, mortgage advice, and more Free HomeServe policy giving you peace of mind at home Pension scheme to support your future Health & wellbeing benefits includingPaycarefor Work, Virtual GP access, Will Writing support, Care Concierge, and our Employee Assistance Programme Free onsite parking and great links to local public transport Cycle to Work Scheme Free toast and refreshments to keep you fuelled throughout the day Who is HomeServe? With over 30 years experience in looking after UK homes, HomeServe is one of the countrys leading homeassistanceproviders. From home cover and new boilers to one-off repairs,we arealways looking for ways to deliver better care to our customers. Our expert teams are here to help with plumbing and drainage, boilers and heating, electrics, and even kitchen appliances. Whetherit isa scheduled service, a one-off repair, or a full installation, our Home Experts are ready to get the job done quickly, safely, and with care. What happens next? If your CV is shortlisted,you willreceive a call from us within 72 hours of applying to discuss your application further. In-Person Interviews will begin on 14th July2025, and ifyou are offered andaccept therole,your induction training will start on26th August2025.

Location: Walsall, West Midlands, GB

Posted Date: 7/10/2025