Assistance Restaurant manager

Key Responsibilities: Operational Support Assist in managing the day-to-day restaurant operations, ensuring smooth service during all shifts. Coordinate with the kitchen and bar teams to maintain efficient food and beverage delivery. Ensure all areas of the restaurant are clean, organized, and compliant with health and safety regulations. Supervise the opening and closing procedures of the restaurant. Guest Service Welcome and engage with guests to ensure exceptional service and satisfaction. Handle guest complaints and feedback professionally and promptly, escalating as needed. Monitor service quality and ensure adherence to hotel brand standards. Team Supervision Support with scheduling, training, and supervising front-of-house staff. Provide hands-on guidance and leadership during peak service hours. Assist with onboarding and training of new staff members to ensure consistency in service. Promote teamwork and a positive working environment. Administration & Financial Duties Help monitor daily sales and ensure correct handling of cash and payments. Assist in inventory control, stock ordering, and waste management. Support the Restaurant Manager with monthly reporting and budget tracking. Compliance & Safety Ensure compliance with hotel policies, food safety, hygiene, and licensing laws. Maintain health and safety standards, including completing daily checklists and inspections. Attend mandatory training and ensure team members complete required certifications. Promotions & Events Assist in coordinating special promotions, events, and menu launches. Support marketing initiatives to drive guest engagement and increase revenue. Qualifications: Diploma or certificate in Hospitality Management or a related field preferred. Minimum 2 years experience in a supervisory role within a restaurant or hospitality setting. Strong leadership and team-building skills. Excellent customer service, communication, and interpersonal abilities. Sound knowledge of food and beverage operations. Proficiency with POS systems and restaurant management software. Willingness to work flexible shifts, including weekends and holidays

Location: Cape Town, ZA

Posted Date: 7/11/2025