Physician Practice Medical Assistant - Receptionist - Flex Role

Job Description Job Description Job Title: Physician Practice Medical Assistant – Receptionist – Flex Role Reports To: Practice Manager Department: RPO Physician Partners – Dr. Stacey Jones Location: 509 W Tidwell Road Suite 100 Houston, TX 77091 Position Summary The Physician Practice Medical Assistant - Receptionist plays a vital role in providing excellent patient care by managing the front desk and assisting with basic clinical tasks. This position serves as the first point of contact for patients, facilitating a welcoming environment, scheduling appointments, and ensuring efficient communication within the practice. Ideally, a Medical Assistant (MA) will fill this role, allowing for additional support with clinical duties as needed. Essential Job Functions - Greet and assist patients, visitors, and vendors in a friendly, professional manner. - Answer phones, respond to inquiries, and manage patient appointment scheduling and cancellations. - Verify patient insurance, collect co-pays, and process payments. - Communicate appointment reminders and follow-up information to patients. - Perform basic clinical tasks as appropriate for a Medical Assistant, including taking vital signs and assisting providers with patient flow. - Ensure a clean, organized reception and waiting area. - Coordinate with clinical staff to support practice workflow and provide exceptional patient experience. - Process incoming and outgoing patient referrals. Scope of Work - The role is primarily focused on front desk and administrative tasks but will involve clinical support (as directed). - This position ensures effective practice operations and communication across patient scheduling, record-keeping, and front office administration. - A Medical Assistant in this role may assist with preparing exam rooms, taking patient histories, and other entry-level clinical functions as needed. Minimum Qualifications - High school diploma or equivalent. - Previous experience in a healthcare reception or front desk role. - Previous experience in a medical assistant role. - Strong communication, interpersonal, and organizational skills. - Proficiency in using an EHR system and basic office software (e.g., Microsoft Office). - Demonstrated ability to multitask and provide excellent customer service. - Basic understanding of insurance verifications and billing processes. Preferred Qualifications - Medical Assistant certification (CMA, RMA) if performing clinical duties. - 1 years of experience working in a physician’s office, clinic, or outpatient healthcare setting. - Familiarity with common EHR systems, such as Epic, Cerner, or AthenaHealth. - Knowledge of medical terminology and HIPAA regulations. - Fluency in Spanish is preferred (but not required).

Location: Houston, Texas, US

Posted Date: 7/11/2025