Home Delivery Coordinator - QSR Operations

Help shape and scale the future of delivery in a growing restaurant group Delivery Operations & Customer Experience | Based in Midrand About Our Client Our client is a fast-growing national restaurant chain with a strong focus on customer service and digital transformation. Theyre committed to enhancing their delivery capabilities as a key revenue channel. The company values innovation and continuous improvement across all functions. The Role: Home Delivery Coordinator This role focuses on optimising delivery operations across the restaurant network. Youll coordinate drivers, platforms, and in-store execution while ensuring high service levels and operational efficiency. Key Responsibilities Monitor delivery performance metrics (e.g. delivery time, order accuracy) Support store teams with training and process implementation Resolve customer complaints related to delivery Roll out new delivery technologies and third-party integrations Identify trends and suggest improvements to increase delivery revenue Liaise with operations to maintain service consistency About You 2 years in delivery operations, logistics, or QSR support Strong analytical and reporting skills Excellent communication and problem-solving abilities Experience working with delivery platforms and store-level execution Process-oriented and customer-focused

Location: Johannesburg, ZA

Posted Date: 7/13/2025