Homeowner Concierge Representative

Description: Company: Williams Rebuild Williams Rebuild is a family-owned, SoCal native homebuilding company with over thirty years of experience. We are committed to helping families navigate the rebuilding process with confidence, clarity, and care based on our experience helping families rebuild and make better what had been lost after the Thomas fire in 2017. Take a look at our website for more about us: Summary/Objective: The Homeowner Concierge is responsible for driving the customer experience throughout the lifecycle of their journey at Williams Rebuild. This includes involvement from sales, design, pre-construction, construction, and warranty. This position will be the point of contact for the customer and act as the conduit between WRB employees, consultants, and the client, providing differentiated building experience. Essential Job Duties: Oversees and manages every division customer experience journey from end to end to deliver a streamlined, coordinated, gratifying, and informed experience every time. Participates with the division operating team to gain critical information to provide updates and answer customer questions and needs. Point of contact for the clients for all needs throughout the lifecycle of their build. Responsible for all client interactions with employees and external consultants. Acquires all information to ensure client requests are responded to timely and accurately. Brings together all stakeholders as requested or to resolve issues. Responsible for delivery of all communication to the respective client both preplanned and in cases of unforeseen updates or issues. Works in partnership with supervisor to ensure integrity of the experience and to quickly resolve all issues. With guidance, pays close attention to all schedules to continuously drive on time construction updates, milestone walks, and home delivery. Manage onsite property walks and visits in accordance with company policy regarding site safety. Must have the ability to communicate accounting and budget data in an easily understood manner as it relates to budget presentation, progress billing, change orders, and final billing. Communicate with a wide variety of people. (From administrative to operations to shareholders) Requirements: Education, Knowledge, Skills, and Abilities: Construction, homebuilding, or warranty knowledge or experience preferred. Hospitality experience a plus. Excellent written and verbal communication skills. Ability to relay difficult information or de-escalate customer interactions. Ability to work closely with other departments with diplomacy and professionalism. Extensive knowledge in MS Office Suite. Strong analytical, organizational, problem solving, and planning skills, demonstrated ability to work independently and exercise sound judgment, with strong attention to detail. Comfortable in many settings including office, temporary spaces, and construction jobsites at various phases of construction. Requires the ability to work while functioning under the pressure of problem solving. Compensation details: 0 Yearly Salary PI87d7c08d5-

Location: Santa Clarita, California, US

Posted Date: 7/13/2025