Designer Trade Concierge

Job Description Job Description Job Type: Full Time Hybrid with 2 days per week (Tues & Wed) onsite at the HQ Office located in Draper, Utah Who We Are: Founded in 2014, Studio McGee, Inc. is one of the fastest growing home design brands in America. Our journey began with a thriving interiors business that focused on approachable, yet aspirational design. By leveraging the power of digital communities, we were able to expand our footprint in the interior design industry through an unconventional approach that connected us with our consumers. We continued to carry that forward-thinking attitude into the launch of our retail business, McGee & Co., which anchors the operational and revenue growth of our company. Our licensing partnerships allow us to further expand our design voice beyond our own collection. From a multi-year partnership with Target to an Emmy-nominated Netflix Series and a NY Times Best-Selling book, Studio McGee's passion is to empower people to design with an approachability that enhances their daily life and elevates their everyday. Whether following us on social media or becoming part of our company, we invite you to join us on our mission to “Make Life Beautiful.” Responsibilities: Serve as the primary point of contact for Designer Trade clients across email, chat, and phone channels, delivering timely, high-touch service within a 24-hour SLA. Manage order-related escalations, including claims, shipping issues, and account concerns, with a proactive and solutions-oriented mindset. Process and approve new trade applications, ensuring accuracy in documentation and timely follow-up communication. Maintain and audit account records to ensure ongoing tax-exempt compliance and accurate tier placement—monthly, quarterly, and annually. Track designer projects and proactively follow up on outstanding tasks or documentation. Support sales growth through customized product recommendations, quote preparation, and seamless order coordination. Manage and maintain trade-specific resources such as sample libraries, catalogs, and promotional materials Coordinate showroom visits, designer tours, and special events to foster engagement and brand loyalty. Collaborate cross-functionally with sales and marketing to strengthen program visibility, performance, and retention. Build and nurture long-term relationships with clients to encourage loyalty and repeat business. Contribute to ongoing program improvement by refining SOPs, training materials, and customer communications. Skills & Qualifications: 2–4 years of experience in customer service, sales, and/or administrative roles - preferably within the interior design, home furnishings, or luxury retail industries. Confident in managing escalations related to claims, fulfillment, or customer dissatisfaction with professionalism and empathy. Advanced proficiency in eCommerce platforms (e.g., Shopify, NetSuite), CRM tools (e.g., Zendesk, Kustomer, Intercom), and productivity software (Microsoft Office Suite). Highly organized, detail-oriented, and capable of managing multiple priorities in a fast- paced, dynamic environment. Excellent written and verbal communication skills with a customer-first mindset. Familiarity with tax-exempt processes and compliance requirements is a strong plus. A passion for interior design, an eye for current trends, and a collaborative approach to client relationships are strongly preferred. Benefits: Competitive compensation bonuses Comprehensive health benefits (medical, dental, vision, pet) Open PTO 401k with 4% company match up to 6% Opportunity to be part of a vibrant, inclusive, and innovative team McGee is proud to be an equal opportunity employer - we see the beauty of celebrating our teams' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Together we Make Life Beautiful.

Location: Draper, Utah, US

Posted Date: 7/14/2025