Global Blue
Sales Training Manager
Job Location
Lombardia, Italy
Job Description
Join to apply for the Sales Training Manager role at Global Blue Join to apply for the Sales Training Manager role at Global Blue Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Global Blue HR Talent Acquisition & Employer Branding Specialist @ Global Blue | FinTech | Digital Payments | Retail Who we are: At Global Blue, we firmly believe that enhancing the shopping experience drives performance. Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business. As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23. Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another. Together, we innovate, create, and strive towards a brighter future for the businesses we serve. With Global Blue, enjoy the journey. What you will do. A glimpse in your role: The Sales Training Manager is responsible for the design, delivery, and continuous improvement of training programs for frontline staff working in Global Blue’s Refund Points across Italy. This includes both standard refund counters and premium lounge environments. The role aims to elevate the quality of customer service, enhance employee engagement, and contribute to the commercial performance of B2C operations through data-driven training strategies. Key Responsibilities Develop and implement a comprehensive training roadmap tailored to the needs of B2C refund point staff. Deliver tailored soft skills training focused on welcoming attitude, emotional intelligence, communication, and stress management. Promote a culture of service excellence and “ceremony,” especially in lounge-style refund formats. Ensure structured onboarding programs for new hires and continuous learning for tenured employees. Facilitate on-the-job coaching and learning reinforcement activities across all locations. Service & Performance Impact Improve the customer experience and service consistency across all touchpoints. Contribute to increased customer satisfaction (e.g., Trustpilot scores) through improved frontline behavior. Support the definition and dissemination of service standards, scripts, and best practices. Track training effectiveness through performance metrics, staff feedback, and business KPIs. People Development & Internal Mobility Collaborate with HR to identify and develop high-potential talent for internal promotions. Support employee engagement, team motivation, and retention through meaningful training interventions. Promote knowledge sharing and a feedback-oriented learning culture. Key competencies to empower your journey. You'll drive towards success if you have: Background and Education Bachelor’s degree or equivalent experience in Learning & Development, Retail, HR, or Hospitality. 5 years of experience in sales or service training, preferably in customer-facing environments (e.g., retail, travel, hospitality). Experience in designing and delivering both classroom and on-the-job training programs. Exposure to luxury service, premium retail, or lounge/hospitality service rituals is a plus. Specific skills and knowledge Strong facilitation, coaching, and communication skills. Ability to engage diverse frontline teams and adapt training approaches to different contexts. Proficient in measuring training outcomes and reporting on ROI. Organizational and time management skills, with the ability to coordinate across multiple locations. Fluent in Italian (written and spoken); proficient in English and additional languages are a plus. Willingness to travel regularly across Italy. Together, we go further: Hybrid work flexibility Hands-on learning in luxury retail , technology , and data-driven marketing . Fun team-building activities, workshops, and social events. At Global Blue, we foster career growth through internal mobility, a multicultural environment, and an Agile Working Model that supports work-life balance and team spirit. Committed to sustainability, we prioritize positive impacts for employees, clients, and communities. Guided by our 5 Ways of Working, we focus on client satisfaction, collaboration, innovation, and value creation. As forward thinkers, we embrace open dialogue, continuous learning, and shared success to shape the future while delivering tangible results. Feels like you? Explore further! Let’s write the future together: https://globalblue.wd3.myworkdayjobs.com/External/job/ItalyGallarate/Sales-Training-Manager_JR0004796 Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Sales and Training Industries Technology, Information and Media Referrals increase your chances of interviewing at Global Blue by 2x Get notified about new Sales Training Manager jobs in Lombardy, Italy . UNIQLO Management Candidate - Graduate Job Italy - 2026 Junior Medical Advisor Oncology Lung (Maternity Leave) Category Marketing Manager: Forage & Inoculants We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. J-18808-Ljbffr
Location: Lombardia, IT
Posted Date: 7/16/2025
Location: Lombardia, IT
Posted Date: 7/16/2025
Contact Information
Contact | Human Resources Global Blue |
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