2nd Line Support

We are currently recruiting for a telecommunications company for the role of 2nd Line Support. This is an exciting opportunity to join a forward-thinking organisation at the forefront of wireless connectivity solutions, where you'll play a key role in delivering high-quality technical support in a fast-paced, innovative environment. What you’ll be doing: Diagnose and resolve technical issues using remote access tools, documentation, knowledge bases, and hands-on experience Ensure all responses and resolutions meet agreed service level targets Progress support tickets efficiently and escalate when issues exceed current expertise or authority Main Skills/ Requirements: Hands-on experience working on a Service Desk at both first and second line support levels Background in network engineering with practical, real-world application Strong troubleshooting experience in cellular network environments How you’ll be rewarded: 25 Days Annual Leave Bank Holidays Enhanced Pension, Maternity / Paternity, Sick Pay etc Subsidised restaurant and café on site Retail Discounts Free Parking Employee Assistance Programme Opportunity to join a continuously growing company Organisation awarded "Best Place To Work" for the last 4 years This is an excellent opportunity for an experienced 2nd Line Support to join a growing organisation that are driven towards success! For further information on this 2nd Line Support position, apply below! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.

Location: Hampshire, GB

Posted Date: 7/16/2025