Melia Hotels International S.A.
Front Office Manager - Melià Milano
Job Location
Varese, Italy
Job Description
Joining Meliá means embarking on a journey without borders, with endless opportunities for growth and training. It is about knowing that the world is yours and you can work in many countries, all while being part of a big family. Belonging to the great Meliá family is being VIP, with access to exclusive benefits through our My MeliáRewards loyalty programme for employees, which offers various advantages. Our My MeliáBenefits programme provides flexible remuneration, discounts on products and services, and promotes active, healthy lifestyles and charitable initiatives. We are proud to have you as part of Meliá. Mission of the position: The Front Office Manager is responsible for ensuring staff treat guests courteously and that guest services and administrative duties are performed efficiently. Job Summary: To manage all activities related to the Front Office Manager position effectively. What will you do? Ensure guests and visitors feel welcome and well cared for. Oversee employee schedules, staff training, and supervise front office staff. Handle customer-related tasks accurately and promptly to enhance guest experience. Address customer complaints and special requests. Manage staff shifts and other HR-related tasks. Maintain an orderly appearance in the reception area. Prepare monthly reports on customer feedback, bookings, and cancellations. Manage the departmental budget. What are we looking for? Experience in a similar role. University degree, preferably in Tourism or Hospitality. Accounting skills. Proficiency in Italian and English; additional languages are a plus. Knowledge of hotel management tools. Financial knowledge. Understanding of hotel operations. Leadership and motivational skills. Analytical and problem-solving skills. Organization and planning abilities. We value professionals who make daily life easier and create exceptional experiences. Working at Meliá offers opportunities for growth and a chance to build your future globally. Our warmth, proximity, and passion make working at Meliá an unforgettable experience, where you feel part of a big family with VIP People. At Meliá Hotels International, we are committed to equal opportunities regardless of gender, race, religion, disability, or age. We promote diversity and inclusion as essential to our success and foster a culture of equality. We also support sustainable growth through a socially responsible team, guided by our motto: "Towards a sustainable future, from a responsible present." If you aspire to be “Very Inspiring People,” follow us on: J-18808-Ljbffr J-18808-Ljbffr
Location: Varese, Lombardia, IT
Posted Date: 7/17/2025
Location: Varese, Lombardia, IT
Posted Date: 7/17/2025
Contact Information
Contact | Human Resources Melia Hotels International S.A. |
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