Front of House / Reception Supervisor

Duties: Ensure a smooth running of lunch and dinner service Overseeing reservations and assigning tables to groups and table bookings accordingly Answer phones as promptly as possible in a courteous professional manner Making bar & restaurant reservations via Dineplan Ensure all incoming phone calls, messages and emails for reservations and general booking enquiries are dealt with promptly and accurately Ensure all guests requests are dealt with accurately and only the utmost effort is taken to ensure guests receive outstanding service Assisting receptionists with seating guests for lunch and dinner service Monthly staff rostering of receptionists and hostesses Managing functions and events including creating quotes for events hosted in the restaurant and bar on a weekly basis Reporting back to the finance department regarding restaurant deposits and payments Completing daily cash-ups Responsible for issuing and recording of petty cash Overseeing and training the receptionists & hostesses Hiring of new receptionists and hostesses when necessary Working with the Head Chef to help change menus and keep the website up to date once menu changes come into effect Placing orders for the restaurant, menus, stationery, cleaning materials etc. Requirements: Grade 12 A formal qualification At least 2 years previous experience in a Supervisory position in a high-end hotel / restaurant environment Experience using Microsoft Office & Dineplan Strong attention to detail Required to work overtime when necessary Always willing to go the extra mile and take on extra challenges Able to manage and communicate with the team efficiently and effectively Able to set an example for the rest of the FOH team Able to work extremely well under pressure Working Hours: 08:30 18:00 / Monday Friday (needs to be willing to work some weekends based on business requirements)

Location: Sandton, ZA

Posted Date: 7/18/2025