Incident Manager - French Speaker

Take your career to the next level with Amaris Consulting as an Incident Manager IT – French and English Speaker . Become part of an international team, thrive in a global group with €800M turnover and 1,000 clients worldwide, and an agile environment by planning the kickoff and follow up on projects. Join Amaris Consulting, where you can develop your potential and make a difference within the company. WHAT WOULD YOU NEED? ✍️ Professional proficiency in both French and English (spoken and written) Previous experience in IT incident management or a similar support role Strong communication and problem-solving skills Ability to work in a fast-paced, international environment Familiarity with ITIL processes and service management tools is a plus Customer-oriented mindset and ability to manage priorities under pressure Spanish would be a nice to have WHAT WILL YOU DO? Act as the primary point of contact for IT incidents, ensuring timely resolution and communication Monitor, record, and track incidents using IT service management tools Coordinate with technical teams to diagnose and resolve issues efficiently Communicate incident status and updates to stakeholders and end-users in both French and English Escalate complex incidents to appropriate teams while maintaining ownership until resolution Analyze incident trends and provide recommendations for process improvements Ensure compliance with service level agreements (SLAs) and internal procedures WHY US? Join our dynamic team of talented individuals and experience a world of growth and opportunities. Here's what we offer: Grow rapidly with a tailored career path and salary evaluation. 70% of our senior leaders started at entry level. Enhance your skills through our Tech Academy catalog, Udemy E-learning Platform, Languages Sessions, webinars, and workshops. Take charge of your training with an annual personal budget and company-paid certifications. Enjoy flexible policies, remote work options, and fantastic social benefits like transit and restaurant tickets, kindergarten support, and private health insurance. Benefit from our WeCare program, supporting employees in critical situations. Unleash your full potential, both professionally and personally. Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.

Location: Catalonia, ES

Posted Date: 7/19/2025