General Manager

Be the driving force behind one of London’s most exciting specialty coffee & brunch concepts – with real structure, global backing, and space to grow. This is not just another café job. This is a chance to lead a thoughtfully evolving concept that combines specialty coffee, artisan pastry, and chef-led brunch, all under the umbrella of a well-funded, globally recognised company. With the recent acquisition of a roastery and an investment in training, structure, and customer service revamp, now’s the time to join and make your mark. Perks & Offer Up to £40,000, DOE service charge Bonus scheme Full barista and coffee training provided Access to leadership, food & service training Clear pathway to multi-site growth as the business expands Work with a respected Ops Manager and progressive leadership team About the Brand Owned by a global group with offices in 10 countries Coffee-focused concept built around direct farmer relationships, in-house roasting, and top notch service Sites include brunch cafés in high footfall areas, with teams of 6–8 per site Small café project that’s now scaling fast. With structure, leadership and investment in place The Role: General Manager You will run your own site with full autonomy, owning KPIs, guest experience, and team performance. Supported by an Operations Manager, you will coordinate front-of-house, barista teams, and the kitchen to deliver an elevated coffee and brunch experience. Key Responsibilities: Lead and inspire your team across FOH, baristas, and kitchen coordination Own KPIs: service, sales, labour, and quality standards Drive exceptional guest experience – revamping service culture and consistency Recruit, train, and retain passionate hospitality professionals Collaborate with the Ops and central support team on systems and structure Champion values like kindness, good manners, and curiosity What They Are Looking For Proven Manager or GM experience in quality hospitality (e.g. coffee shop, bakery café, premium casual dining) Strong with customer experience, team leadership, and KPIs Comfortable managing 45-hour weeks and busy, hands-on service environments People-focused leader who builds a positive culture Experience with coffee and brunch service is a bonus — but not essential Able to thrive with evolving processes and make decisions with less structure Values-aligned: kind, proactive, performance-minded Apply now and take your career forward with a brand that puts people first. Referral Bonus: Know someone perfect for this role? Refer them and earn up to £500 if they’re successfully placed and pass probation!

Location: London,, GB

Posted Date: 7/19/2025