Guest Services Manager - ITA

Social network you want to login/join with: Guest Services Manager The Guest Services Manager continually strives to exceed hospitality industry standards, ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment, focusing on operational goals where training, leadership, development, and recognition of overall team performance are paramount. Qualifications: Hotel Director/Hotel General Manager background in a 4- or 5-star hotel 2-3 years of hotelier experience Additional languages are an advantage (Spanish, Italian, Portuguese, French, German) Duties and Responsibilities: Lead in delivering an exceptional guest experience, acting as an ambassador and mentoring other divisions on key standards. Maintain strong rapport with division heads from both Hotel and Marine departments. Lead a team dedicated to providing focused and extraordinary customer service, taking ownership of guest requests. Monitor key performance indicators, guest ratings, and comments to foster a culture of ownership within the Guest Services team. Balance operational needs between Financial and Guest Services Divisions through effective communication of guest issues to enhance guest comments and ratings. Manage all onboard group business, ensuring the Group Coordinator has the necessary skills, training, tools, and support for consistent service delivery. Assign duties, observe, and evaluate team members through honest feedback to ensure standards are met. Have comprehensive knowledge of Customs and Immigration policies and procedures. Ensure maximum compliance with all internal and external requirements related to guest immigration and clearance. J-18808-Ljbffr

Location: Varese, Lombardia, IT

Posted Date: 7/23/2025