Desktop Engineer

We are a $13 billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark. It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled. Candidate should have Valid authorization to work in Netherlands Role definition This role will be responsible for providing Level 1 Desktop support to end users, particularly focusing on laptop enrolling, basic troubleshooting, and resolving user calls related to IT services. The ideal candidate will demonstrate strong communication skills, fundamental technical knowledge, and a keen focus on customer satisfaction. Responsibilities & Duties • Provide client support, troubleshoot, and resolve IT Support issues (Desktops and connected peripherals, Laptops, Mobile Devices Desk phones) for internal users and conference rooms. • Resolve incoming trouble tickets. Tickets are communicated through email, chat, web portal, phone calls, direct walk up and resolved in ServiceNow • Resolution including basic Operating System (Windows & Mac), hardware and Basic networking issues • Escalating to next level if the issue is not resolved by desktop support Analyst. • Hardware support, Laptop provisioning, Imaging and Desk setups. • Mobile-device set-up and support • For Mobile devices assist Authorized Users with installation, configuration, and troubleshooting • Printer set-up and support • Desktop and laptop image deployment and configuration • Desktop deployments and terminations • Asset inventory- updating and reporting hardware equipment and peripherals. • Manage inventory and reporting of all laptops, desktops, and related desktop peripherals to ensure stock levels meet service delivery needs at all times • Transporting equipment between buildings for user deployment and vending machines • Process improvement if required • ServiceNow ticketing tool experience (Log ticket) Good to Have Exposure to ITIL framework or similar service management practices. Familiarity with service desk tools like ServiceNow, Remedy, or equivalent. Understanding of Active Directory, remote access tools, or MDM (Mobile Device Management) solutions. Experience 1- 3 years Language Fluent English and Dutch Onsite Working Benefits A supportive, diverse and global team with a brilliant culture. Competitive compensation and benefits Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land. Great opportunities to make the role your own, upskill yourself and get involved with exciting projects. Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few. To know more about us visit – www.hcltech.com

Location: Amsterdam, North Holland, NL

Posted Date: 8/1/2025