Welcome Agent

Welcome Agent The Pantheon Iconic Rome Hotel, Autograph Collection, one of the most vibrant and dynamic 5 in Rome, is looking for you! Responsibilities As a Welcome Agent, you will be the first point of contact for our guests, creating a warm and welcoming atmosphere that reflects the luxury and exclusivity of our establishment. He will be tasked with the following duties, responsibilities, and assignments: Greet guests warmly and professionally upon arrival. Check-in and check-out guests efficiently, ensuring accuracy and attention to detail. Provide information about hotel services, amenities, and local attractions. Coordinate with other departments to meet guest needs promptly. Handle guest inquiries and resolve issues with discretion and professionalism. Maintain a neat and welcoming reception area. Assist with administrative tasks as needed. Uphold the highest standards of luxury service and confidentiality. Skills To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: Welcome Agent experience in Hotel of same category, preferable in Luxury Marriott Properties. Excellent command of Italian and English. Additional languages will be appreciated. High school diploma or GED; experience in the guest services, front desk, or related professional area. Calm, organized work, strong communication and interpersonal skills Proficiency in Microsoft Office programs preferred. Proficiency in Opera PMS, MGS, MARSHA Operational Systems required. To apply please send your CV to: careers@pacinigroup.it

Location: Greater Rome Metropolitan Area, IT

Posted Date: 8/9/2025