Communications Manager

As Communications Manager for Belmond, contribute to the success of our communication strategies through the implementation of activities, the execution of defined plans, and the measurement of effective messaging. KEY PERFORMANCE INDICATORS : Develop property-brand awareness and desirability through storytelling and initiatives resulting in press coverage and social media visibility. Execute and support an ambitious and cohesive communication plan with key activities and KPIs - targeting existing and new audiences - that will strengthen the property’s positioning. SCOPE AND PURPOSE : Belmond is on a mission to become the world’s most desirable luxury travel brand. We tell stories that perpetuate the legendary art of travel; that capture the true essence of a place and its people. We are curators and publishers who create the best share-worthy stories that truly get people talking, and inspire the experiences created by our teams. We create content that breaks through the existing cultural imagination and shifts the paradigm of travel, creating new heights and expectations of luxury. We continuously inspire our guests and customers with genuine, personalized communication and beautiful storytelling that creates the desire to experience Belmond. The Communications Manager is responsible for implementing all communications activities for their property, supporting and executing the strategy defined by the Divisional Communications Director in collaboration with the Divisional Brand and Marketing Director, measuring effective messaging and communications strategies and their relevance for the property’s awareness. The role works closely with the Divisional Communications and Marketing teams, as well as with Belmond’s Global Communications team in London to ensure alignment on brand positioning and narrative. MAIN DUTIES AND RESPONSIBILITIES : PLANNING, EXECUTION & COORDINATION Work closely with the Divisional Communications team to develop and execute property communication plans that support global & divisional business goals. Be a team player with strong interpersonal skills, serving as the key point of contact for internal stakeholders and facilitating communications across teams to maximize visibility for all property and divisional activities. MEDIA & KOLs RELATIONS & EVENTS Manage media and KOL relations, proactively researching new contacts to increase the media and KOLs database. Proactively pitch journalists for editorials and press visits to achieve property press targets and increase brand awareness. Organize media trips and coordinate single visits. Develop press materials (press releases, news updates, etc.), respond to media and agency inquiries, and keep internal media platforms updated. Organize and support the creation and production of property events, developing relationships with new partners and curating attendee lists based on set targets. SUPPORT SOCIAL MEDIA CONTENT CREATION STRATEGY Work closely with Divisional Social Media Managers to ensure alignment across all platforms/channels and communicate new stories/campaigns effectively. Support the growth of the brand advocate community by researching and developing relationships with content creators and photographers. Assist the Marketing team with photoshoots and the implementation of marketing projects. LINE MANAGEMENT Manage and coach the Communications Executive, providing training and supporting career development where applicable. REPORTING & ANALYSIS Regularly analyze and report on media coverage, events, and initiatives; share successes with internal stakeholders. OTHER Maintain knowledge of cultural trends and competitor activities to inform departmental strategies. Demonstrate Belmond’s core behaviors as a role model. Requirements ROLE REQUIREMENTS : 5 years of public relations/communications experience, preferably in the Hospitality Industry. Highly organized and methodical, capable of managing multiple projects under pressure, even during peak seasons. Understanding and sensitivity to the luxury hospitality markets. Ability to foster collaborative relationships with multiple stakeholders and disciplines. Creative storyteller with a track record of media results. Excellent communication, presentation, and writing skills. A passion for excellence, high energy, and enthusiasm. Fluent in English and Italian. Willingness to travel. The role is based at Caruso, A Belmond Hotel in Ravello (Amalfi Coast). Please apply only if willing to relocate. Company confidentiality is paramount; refer to the Employee Handbook, Code of Conduct, and employment contract for full details. This job description outlines main duties and responsibilities but is not exhaustive. Additional tasks of similar nature may be assigned as needed. At Hotel Caruso, we foster a culture of kindness, active listening, and genuine connections. We offer comprehensive compensation, perks, and benefits including: Permanent labor contract per C.C.N.L. Settore Turismo Complimentary nights worldwide per Belmond Discovering policy Career growth opportunities within Belmond Complimentary meals on duty Uniform dry cleaning Lodging and residence cleaning for non-residents Join us to thrive both personally and professionally, creating unforgettable moments for our guests, communities, and colleagues. This is your moment. Apply today! About Us Caruso, a Belmond Hotel, is a romantic retreat atop the Amalfi Coast, featuring lush grounds, a private beach, and panoramic views. It is a premier wedding destination and a setting for unforgettable memories. Our diverse offerings provide endless career opportunities. Join us and achieve the exceptional. The Belmond & LVMH Family As part of LVMH, Belmond’s collection includes iconic hotels, trains, and river cruises worldwide. Joining us means becoming part of a global family dedicated to creating extraordinary experiences. J-18808-Ljbffr

Location: Palermo, Sicilia, IT

Posted Date: 8/14/2025