Front Desk Supervisor

A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, guest requests, concierge services, and promotion of in-house activities. What will I be doing? As a Front Desk Supervisor, you will oversee the front office activities between the guest, the hotel, and various hotel departments. A Front Desk Supervisor is responsible for supervising activities that create the first impressions of our guests and must perform the following tasks to the highest standards: Supervise front desk operations during your assigned shift to maintain high standards. Ensure your shift team has current knowledge of hotel products, services, pricing, special promotional offers, VIP, and special events. Inform your shift team of any special events or VIP guests in the hotel that day. Monitor the appearance, standards, and performance of team members, emphasizing training and teamwork. Maximize sales revenues through up-selling and marketing programs. Manage guest requests, inquiries, and complaints promptly and thoroughly. Maintain the professional appearance of the front desk with a focus on hospitality and guest service. What are we looking for? A Front Desk Supervisor serving Hilton brands always works on behalf of our guests and collaborates with other team members. To succeed in this role, you should demonstrate the following attitudes, behaviors, skills, and values: Front office experience in the hotel, leisure, or retail sector. Strong commercial/business awareness and sales capabilities. Calm, organized work ethic with the ability to prioritize and meet deadlines. Excellent supervisory, interpersonal, and communication skills. A passion for delivering exceptional guest service. Excellent Italian and English language skills. Excellent grooming standards. It would be advantageous to have: A relevant supervisory/management certificate, diploma, or degree. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing team members are at the heart of it all. by helplavoro.it J-18808-Ljbffr

Location: Varese, Lombardia, IT

Posted Date: 8/15/2025