High-End Client Experience & Engagement Project Manager

High-End Client Experience & Engagement Project Manager Within the Global High Jewelry & High-End Watches (High-End) team , based in Rome , we are seeking a High-End Client Experience & Engagement Project Manager . Reporting to the High-End Client Development Director , this role involves coordinating the creation and implementation of innovative client experiences and engagement strategies, focusing on HNWI (High-Net-Worth Individuals) and VICs (Very Important Clients). The goal is to ensure excellence in planning unique Client Journeys and relationship-building activities. Job Responsibilities Key Accountabilities: Support targeting strategies for client experiences, including proposing client lists in collaboration with markets and consolidating client profiles (qualitative and quantitative data). Contribute to the design, planning, and coordination of exclusive high-end client experiences. Identify and leverage client development opportunities to delight clients, ensuring client activations at key moments and locations. Collaborate on developing gifting programs for high-value clients. Oversee annual targets of the Client Journey plan (by market) and follow up with those who have not updated their activations. Work with internal stakeholders (CRM, Marketing, Heritage, Product Business Units, etc.) to ensure consistent and elevated clienteling across touchpoints. Monitor competitors’ activities related to client experiences and provide strategic insights. Manage budgets and contracts effectively. Profile Qualifications / Professional Capabilities: University degree in Business Management or a related field. 6-7 years of experience in a luxury environment. Planning and Project Management skills; related certification is a plus. Excellent relational and communication skills. Fluent in Italian and English; additional languages are a plus. Client-centric mindset with a collaborative, solution-oriented attitude. About Bvlgari: Founded in Rome in 1884, Bvlgari has established a global reputation as a magnificent Roman High Jeweler and icon of Italian art of living. The brand has evolved into a diversified luxury house offering fine jewels, high-end watches, accessories, perfumes, and more, with a network of boutiques and hotels worldwide. Committed to social and environmental responsibility, Bvlgari announced the creation of Fondazione Bvlgari in 2024 to support sustainable initiatives and community engagement. Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our culture is entrepreneurial and inclusive, fostering growth, innovation, and positive impact. We encourage talents to push boundaries and develop their full potential. Join us at LVMH, where your talent drives our collective success. J-18808-Ljbffr

Location: Roma, Lazio, IT

Posted Date: 8/18/2025