Room Service Supervisor

Serve guest needs by providing exceptional knowledge of wine, spirits, and mixed drinks as well as information regarding preparation methods. What you will do ESSENTIAL FUNCTIONS: Be part of the opening team Prepare and serve a selection of wines, spirits, and mixed drinks from the menu while ensuring proper pouring, mixing, and blending according to established Recipes and Four Seasons Standards. Prepare beverage garnishments such as cutting fruit and assist in inventory according to Four Seasons Standards. Confirm guest orders including any special needs or requests from the lounge server using the hotel’s system; check completed orders with the guest’s original order. Service and take orders from guests seated at the bar area offering interesting, and vivid descriptions of each item’s origin, taste, and preparation methods; maintain a working knowledge of liquors, wines, beers, ports, armagnacs, eaux de vie, cognacs, and specialty drinks. Anticipate guest needs, ascertain satisfaction, offer suggestions, and respond urgently and appropriately to guest concerns and requests. Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary items. Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. Work harmoniously and professionally with co-workers and supervisors. NON-ESSENTIAL FUNCTIONS: Serve food items in the bar area. Operate point-of-sales system. What you bring High school education or equivalent experience Average reading, writing, and oral proficiency in the English language. Minimum two years in bartending or related work experience preferred. What we offer: Lucrative salary! Market-leading benefits package including Medical, Dental, Vision, and 401K with employer matching starting at 30 days! Time off plans starting on the day of hire! Opportunities to be part of a cohesive, inclusive team environment! Complimentary and discounted hotel stays worldwide! Wellbeing and mental health initiatives and a focused company culture! Promotion of diversity in our workplace! Complimentary employee meals and beverages! Tuition reimbursement! Learn more about working at Four Seasons by visiting us: Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For the 'EEOC is The Law' poster, visit this website. Visa Requirements: US work authorization is required. If you are not a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more info. Note: Do not provide bank or payment details when applying. All applications should be made via the 'Apply now' button. J-18808-Ljbffr

Location: Napoli, Campania, IT

Posted Date: 8/19/2025