Front Office Agent - ME Milan Il Duca

Position : Front Office Agent Join the Meliá Family Embark on a journey of growth and training with Meliá, where the possibilities are endless. Work across many countries and be part of a big family that values your professional development and personal belonging. Enjoy exclusive benefits through our loyalty program, My MeliáRewards, and participate in the My MeliáBenefits program, which offers flexible remuneration, discounts, health and wellness initiatives, and charitable activities. Be proud to belong to Meliá. Mission To effectively manage all activities related to the Front Office Department. Main Responsibilities Check-in and check-out guests in a timely and professional manner. Process all payments according to established procedures. Welcome guests warmly and provide information on hotel services and room locations. Upsell rooms to maximize revenue when possible. Accurately process cash and credit card transactions. Communicate guest requests or issues to management for follow-up. Respond appropriately to guest complaints and perform service recovery gestures to ensure satisfaction. Perform other duties as assigned. Candidate Requirements Availability to work various shifts, including mornings, evenings, nights, weekends, and holidays. Fluency in English; additional languages are preferred. At least 1 year of experience in a similar role within a hotel or resort environment. Passion for hospitality and strong interpersonal skills. Why Join Us? At Meliá, every professional makes a difference. From junior staff to senior management, our team members are valued for their unique qualities, making Meliá a place for continuous growth and a passport to your future. Our warmth, proximity, and passion create an unforgettable working experience, where you belong to a big family of VIP People. Equal Opportunity We are an equal opportunity employer, valuing diversity and inclusion. We do not discriminate based on disability, race, religion, age, or other protected categories. Interested? If you want to be a “Very Inspiring Person,” follow us on : J-18808-Ljbffr J-18808-Ljbffr J-18808-Ljbffr

Location: Milano, Lombardia, IT

Posted Date: 8/19/2025