Workplace Experience Manager

Join to apply for the Workplace Experience Manager role at CBRE Asia Pacific 2 days ago Be among the first 25 applicants Join to apply for the Workplace Experience Manager role at CBRE Asia Pacific Get AI-powered advice on this job and more exclusive features. About The Role As a CBRE Workplace Experience Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties. Job ID 232797 Posted 08-Aug-2025 Service line GWS Segment Role type Full-time Areas of Interest Facilities Management Location(s) Singapore - Singapore About The Role As a CBRE Workplace Experience Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. What You’ll Do Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees. Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed. Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities. Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions. Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors. Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation. Oversee programs ran by third party vendors. This includes food delivery, organizing events, providing transportation, or mail distribution. Ensure all invoices for business services billed. Ensure support provided by the team is efficient and consistent. Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement. Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives. Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes. What You’ll Need: Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred. Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems. Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department. In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Extensive organizational skills with a strong inquisitive mindset. Service line: GWS Segment Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Business Development and Sales Referrals increase your chances of interviewing at CBRE Asia Pacific by 2x Sign in to set job alerts for “Experience Manager” roles. Manager, Entertainment & Training Standards, Disney Cruise Line Assistant Director/Senior Manager/Manager (Community Relations) Manager, People Development and Experience Lead Executive - Centre for Service Excellence Senior Manager, Marketing and Communications Manager/ Senior Manager (Industry Strategy), Industry Division Senior Executive/ Assistant Manager - Ecommerce Operations Senior Manager/Manager, Corporate & Marketing Communications Sr Vice President, APAC Client Change Lead - Fund Services Operations- Hybrid Customer Relationship Management Manager Senior Manager/Manager, Clinical Operations Senior Manager/ Manager (Community Outreach) Director, Regional Head of APAC End User Services, Client Comms and Collaboration Senior Executive/Assistant Manager (Business Planning & Analytics) Senior Executive/Assistant Manager (Business Planning & Analytics), Corporate Planning & Services We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. J-18808-Ljbffr

Location: Singapore, Singapore, SG

Posted Date: 8/22/2025