Director of Group Operations

Job Description Job Description HOTEL GROUP SALES EXPERIENCE IS A MUST! Location: JW Marriott Marquis Miami | 255 Biscayne Blvd Way, Miami Florida 33131 USA JW Marriott Miami | 1109 Brickell Ave, Miami Florida 33131 USA Compensation: Salary Schedule: Full-Time Position Type: Management Benefits Health Insurance Dental and Vision Paid Time Off 401K Parking and Metro Reimbursement Travel Perks and Benefits Recognition and Rewards Growth Opportunities Holiday pay Free Meals Free uniforms Free life insurance Free short-term disability …and much more! JOB SUMMARY The Director of Group Operations is responsible for assisting in the sales execution of the sales office as well as proactively soliciting and booking group meetings/revenue opportunities from their assigned territory. As directed by the Director of Sales, the position ensures systems, training, processes, and strategies are consistent with making departmental goals. Individually, the position is responsible for driving group sales from specified geographic territories. Researches, solicits, and qualifies business opportunities. Provides client proposals, negotiates, and closes business opportunities according to the hotel’s designated booking parameters. JOB SPECIFIC TASKS Sales and Marketing Assists the Director of Sales in overseeing assigned aspects of the group sales booking objectives. Serve as an authority on sales processes and sales contracts. Assists the Director of Sales in directing all sales activities for Sales Managers to ensure they meet the goals of the Revenue Plan. Understand and use property ESS Surveys to analyze opportunities for improved customer service. Identify and implement improvements to drive continuous improvement in ESS scores. Attending ESS meeting as directed. Ensure effective resolution of guest issues that arise as a result of the sales process and bring issues to the attention of leadership team as appropriate. Ensures the hotel is represented as an active member of the local community through association membership. Organizes and attends major sales-related functions within the hotel. Keeps updated with new products in the market. Financial Responsibilities: Drives revenue generation through continual activities to source new sales leads. Works in conjunction with Revenue Management to maximize yield management of hotel rooms. Gain additional knowledge of knowledge of total hotel revenue management strategy, processes and strategies (including sales cycles and trends, account management, pricing, and inventory management). Other Performs other duties as assigned to meet business needs. Revenue Management: In deployed markets, works with Revenue Management to align revenue opportunities with designated segment strategies for rooms, food and beverage and associated group revenues. Drives revenue generation through continual activities to source new sales leads. Our Mission We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community. Our Vision To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities. Our Core Values We Inspire People We Embrace Innovation We Pursue Accountability SOCIAL MEDIA SITES Marriott Careers: https://www.youtube.com/user/MarriottJobs JW Marriott Marquis Miami Website: https://www.marriott.com/hotels/travel/miamj -jw-marriott-marquis-miami/ Instagram: https://www.instagram.com/jwmarriottmarquismiami/?hl=en Facebook: https://www.facebook.com/JWMarriottMarquisMiami/ Twitter: https://twitter.com/jwmm_miami?lang=en Maps: https://www.marriott.com/hotels/maps/travel/miamj -jw-marriott-marquis-miami/ JW Marriott Miami Website: https://www.marriott.com/hotels/travel/miajw -jw-marriott-miami/ Instagram: https://www.instagram.com/jwmarriottmiami/?hl=en Facebook: https://www.facebook.com/JWMarriottHotelMiami/ Twitter: https://twitter.com/jwmarriottmia?lang=en Maps: https://www.marriott.com/hotels/maps/travel/miajw -jw-marriott-miami/ E-VERIFY MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program. MDM Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.

Location: Miami, Florida, US

Posted Date: 8/28/2025