Guest services Liaison

Serve as the main point of contact for guests, addressing inquiries, requests, and concerns promptly Ensure a seamless and memorable guest experience by coordinating services and resolving issues efficiently Assist guests with reservations, check-ins, check-outs, and special requests Communicate guest needs to relevant departments, such as housekeeping, maintenance, or food & beverage Provide information about hotel facilities, services, local attractions, and transportation options Handle guest complaints professionally, escalating issues when necessary Monitor guest satisfaction and follow up to ensure concerns are addressed Maintain accurate records of guest interactions and preferences Coordinate VIP or special guest arrangements to enhance the overall experience Support hotel management with reports on guest feedback, service trends, and operational improvements

Location: Durban, ZA

Posted Date: 8/29/2025