Guest Experience Director - Caribbean Resort Group

Please note: this is full time international expat opportunity in the Caribbean - not remote. Job Title: Director of Guest Experience Location: Caribbean (Full Relocation Housing Provided) Compensation: Highly Attractive Base Salary Benefits Role Type: Full-time, On-site, International Leadership Role About the Group A leading publicly listed hotel group with a footprint across the Caribbean and Central America is seeking an accomplished Director of Guest Experience . With twenty-one resorts in operation and a reputation for delivering luxury hospitality, the group is embarking on a transformative journey to redefine service excellence, digital innovation, and brand alignment. The Role This is a fully international leadership role based in the Caribbean, responsible for shaping and driving the end-to-end guest journey—from booking and on-resort experiences to post-stay contact center engagement. Reporting to the Executive Leadership Team, you will partner with General Managers, Resort Directors, and corporate stakeholders to deliver operational excellence, innovation, and a world-class luxury experience. Key Responsibilities Lead guest experience and hotel operations across the group, ensuring seamless delivery from reservation through to post-stay engagement. Oversee product development, digital transformation, and quality assurance initiatives, including refurbishment projects and new resort openings. Drive strategic planning, long-term operational alignment, and brand consistency across all resorts. Collaborate with Forbes Travel Guide, Medallia, SafetyCulture, and EcoSure partners to deliver service excellence, quality standards, and asset condition improvements. Analyze guest sentiment, industry trends, and business data to shape strategies enhancing both guest and employee experiences. Manage capital projects (up to USD $7M annually) linked to Customer Experience (CX) and Employee Experience (EX). Mentor and guide a team of corporate leaders, Hotel General Managers, and resort Directors across multiple geographies. What We’re Looking For Proven senior leadership in hospitality, ideally within luxury resorts, multi-property groups, or global hotel brands. Expertise in guest experience strategy, hotel operations, and digital transformation. Strong record of driving quality assurance, brand alignment, and innovative service delivery. Exceptional ability to synthesize data into actionable insights, implement change, and influence at executive level. Cultural agility and passion for Caribbean hospitality values. What’s on Offer Competitive base salary with performance-linked benefits. Full relocation package, including accommodation in the Caribbean. Opportunity to shape guest experience strategy across a large, listed, and growing hospitality group. International career platform in a dynamic and diverse environment.

Location: England,, GB

Posted Date: 8/31/2025