Operations Manager, Luxury Hospitality Valet

Job Description The Company Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. We are reimagining parking to allow millions of consumers to "drive in and drive out," creating a future where transactions are fast, easy, and convenient, even online. Our goal is to power checkout-free experiences everywhere, making everyday living, working, and playing remarkable and saving valuable time. The Role The Operations Manager supports operations at one or more locations. This managerial role supervises at least two full-time employees or equivalents and ensures all operational elements—including team performance, customer service, financials, maintenance, and safety—meet Metropolis standards. The position is based at a high-end luxury hospitality location. Responsibilities Manage a team of hourly employees: Schedule shifts and verify attendance Organize and manage team tasks to meet organizational and Metropolis standards Interview, hire, and develop staff Ensure completion of training Develop and oversee forecasting, planning, and budgeting for the location(s) Control expenses within approved budgets Maintain maintenance documentation and meet maintenance goals Promote safety through audits and coaching Collaborate with clients to define performance metrics and execution strategies Ensure operational documentation is complete and recorded Meet Metropolis customer service standards, including greeting customers, handling inquiries, and coaching staff Implement company initiatives and processes Conduct performance evaluations Perform additional operational duties as needed Qualifications Experience in luxury hospitality leadership is strongly preferred High School Diploma or GED required; some college preferred Previous business experience Knowledge of scheduling and payroll is a plus Ability to manage multiple tasks and meet deadlines Strong interpersonal and communication skills Ability to identify safety concerns and respond appropriately Effective written and verbal communication skills Maintain confidentiality of work-related information Ability to work in a diverse environment and be sensitive to issues of inclusion Willingness to work extended hours as needed Joining Metropolis means becoming part of a team of world-class product leaders and engineers, building a technology ecosystem at the intersection of parking, mobility, and real estate. We aim to foster an inclusive culture where every voice is heard and the best ideas prevail. You will play a key role in cultivating and maintaining this culture as we grow. LI-DL1 LI-Onsite Metropolis Technologies is an equal opportunity employer. We base hiring decisions on merit, qualifications, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or any other protected characteristic under law. J-18808-Ljbffr

Location: Napoli, Campania, IT

Posted Date: 9/3/2025