Analytics Specialist

Analytics Specialist - Customer Facing Customer Success Team Job Description ServiceChannel is the leading cloud-based service automation platform for facility management. We offer a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors. ServiceChannel is well established, but even after almost 25 years we still retain the spirit of a startup. We are primed for success, and we are currently on a high growth trajectory. We are committed to creating a great product for our customers and a great work environment for our employees to succeed professionally and personally. We are looking for an Analytics Specialist who will support customers by delivering data driven solutions that help identify opportunities for their facility management program improvement.This role will work closely with the customer, Analytics Development team, and may be required to work with Product and Application engineering teams to assess customer needs and collaborate with required teams to deliver solutions. Key Responsibilities: Customer Facing (Remote) Serve as an analytics consultant for the customer(s), translating their business objectives into actionable analysis strategies within the scope of ServiceChannel’s platform products. Partner with Customer Success Managers to promote ongoing use of analytics for facilities program improvement and to support data governance enforcement Conduct investigative analysis projects (benchmarking, data mining, etc) to identify areas of concerns and/or importance to customer Develop ad hoc reports and BI Dashboards as requested Manage customer’s analytic requests which include: Facilitating customer discussions regarding business requirements Documenting customer requirements and deliverables Setting customer expectations related to delivery or completion of requests Secure appropriate signoffs for Scopes of Work (as required) Conduct regular project status meetings and send status updates Present analysis findings and recommendations to customer Act as the liaison between the customer and ServiceChannel’s data science and analytics team to explain and break down requirements Technical skills Must have strong experience in performing ad hoc analysis in Excel Must have BI report and dashboard development background (Looker or Power BI experience is nice to have) Must be capable of independently scoping, managing, and delivering multiple analytics projects simultaneously Can troubleshoot data discrepancies between applications and BI Must have good Data Storytelling skills and the ability to translate complex concepts into a digestible delivery SQL development experience is preferred Experience in analysis at a SaaS/Software company, within Facilities Management, and/or in a customer facing role is nice to have Why Work for Us? Our work environment is dynamic, collaborative, and entrepreneurial - We are firm believers in working to live and not living to work. Don’t get us wrong, we work hard and do what it takes to get the job done, but we value a healthy work/life balance and have a lot of fun along the way. Our company is filled with foodies, music lovers, travelers and sports nuts. We are looking for energetic, positive, creative problem solvers who don’t mind digging in and getting their proverbial hands dirty. In addition to striving to create the best possible environment for our ServiceChannel team members, we also support them outside of work as well through generous medical, dental, and vision insurance, life insurance, 401k with match, a flexible time-off policy, and paid parental leave. Our greatest benefit, however, is our amazing ServiceChannel team! Fortive Corporation Overview Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions. We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating. Fortive: For you, for us, for growth. About ServiceChannel ServiceChannel empowers many of your favorite brands to take care of their brick and mortar locations. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe’s, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70 countries, rely on us to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by driving innovation around IOT, AI and data with our software and services.In 2021, we joined the Fortive family of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive is a Fortune 500 company and has been named by Fortune as one of the world’s most admired companies. Being part of Fortive means we are supported by a strong foundation of business systems, resources and culture, which will accelerate our growth journey!We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com. Bonus or Equity This position is also eligible for bonus as part of the total compensation package. Pay Range The salary range for this sales position (inclusive of sales incentives/commissions in local currency) is 99100 - 184000 J-18808-Ljbffr

Location: Indaiatuba, SãO PAULO, BR

Posted Date: 9/3/2025