Front Office Agent - Melià Milano

Mission To manage properly all the activities related to Front Office Department Main responsibilities Check-in and check-out hotel guests in a timely and professional manner. Process all payments according to established procedures. Welcome guests in a friendly, prompt, and professional manner Register guests, issue room keys and provide information on hotel services and room location Up-sell rooms when possible, to maximize hotel revenue Accurately process all cash and credit card transactions in accordance with established procedures Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Respond appropriately to guest complaints Make appropriate service recovery gestures in order to ensure total guest satisfaction. Perform other duties as assigned. What are we looking for? Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays. Must be fluent in English; other languages are preferred. 1-year experience in a fast environment in the same or similar position in a hotel/resort. Passionate for Hospitality and with a strong attitude to interpersonal relationships At Meliá we are all VIP Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want. Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company. If you want to be “ Very Inspiring People ”, follow us on: INSTAGRAM – TWITTER – LINKEDIN – INDEED – GLASSDOOR J-18808-Ljbffr

Location: Milano, Lombardia, IT

Posted Date: 9/6/2025