Job Opportunity in Tuscany: Hotel Operations Manager

Overview As we look ahead to the next season 2026, we are opening the search for a Hotel Operation Manager at Lupaia, one of Tuscany’s most enchanting and exclusive properties located on a hilltop in the heart of Tuscany and affiliated Autentico Hotels. This is a unique opportunity for an experienced hospitality professional to play a key role in a highly personalized, luxury environment. The right candidate will lead day-to-day operations, ensure exceptional guest experiences, and work closely with the owners, who live on-site. Key Responsibilities Oversee all hotel departments (team of 32) Ensure operational excellence across all guest touchpoints Be highly visible and hands-on in daily operations Manage guest relations with a warm and proactive approach Represent the owners in day-to-day decisions and communication Support purchasing, cost control, and supplier relations (non-food) Liaise with department heads and manage HR planning Oversee reservations, front office quality control, and service delivery Contribute to budgeting and KPI monitoring Attend trade shows, media events, and sales trips when needed Ideal Profile Proven experience in hotel operations, ideally in luxury or boutique hospitality Fluent in both English and Italian (additional languages are a plus) Hands-on, solution-oriented mindset Strong leadership and communication skills Passion for detail and personalized guest service Comfortable working in a dynamic, guest-facing environment We offer Permanent contract Housing allowance Full-time role: 6 days/week during the open season (March – November 2026), 3–4 days/week during closure A direct role in shaping and managing the guest experience alongside the owners Travel may be required for trade shows, sales trips, and media events This is not an office job – half of the time should be spent talking to guests, checking all parts of the property, and being visible and approachable to the team. Full immersion into daily operations is essential. The owners want to be involved in all aesthetic, strategic and guest experience decisions. Owners and Operations Manager act as the “managing team” of the property. J-18808-Ljbffr

Location: Torrita di Siena, Toscana, IT

Posted Date: 9/7/2025