Shop Manager - On board position

PASSIONATE ABOUT TRAVEL AND RETAIL? EXCITED TO EXPLORE YOUR POTENTIAL IN A FRIENDLY, INTERNATIONAL AND WELCOMING ENVIRONMENT? Join Costa today and learn how! Who we are: With 20,000 professionals from 70 countries, we’re a tight-knit crew that celebrates uniqueness. Our ship is fueled by trust, transparency, and positive vibes. We value every voice and create an inclusive workplace that reflects the world we explore. As a Shop Manager, you will serve as a role model, responsible for the multiple quality merchandise and shops of the ship. You’ll be responsible for creating a welcoming environment, maximizing sales and exceeding guest expectations. You love creating an exceptional and memorable retail experience for guests, inspiring enthusiasm and excitement around brands and products. You’re delighted to be responsible for maintaining an environment of positive relations, leading the team with enthusiasm and inspiring trust. Get things right: You will be responsible for maintaining excellent marketing and visual merchandising standards. You will oversee high-volume shop operations, aiming to provide excellent experiences to Guests and uphold Company standards consistently. You will guide employee professional development, recommending trainings and updates about the brands, sales and service. You will cultivate a supporting work environment and motivate your team to achieve excellent results. You will gather information and compiling reports, while also employing a data-driven approach to make decisions aligned with the directives of the Corporate Shop Operations Director. You will maximize opening hours while complying with international customs regulations and onboard activities. Safety First: You’ll be proactive in promoting and keeping our safety guidelines and code of conduct. You\'ll help create a welcoming and secure environment where everyone feels comfortable and respected. What makes you unique: You have at least a secondary school diploma or higher. Studies in retail or hospitality is a plus. You have a B2 spoken level of English, the knowledge of other languages is a plus. You have good communication skills, and you are a curious, organized, and determined person with experience in people management. You have at least 3-years’ experience in retail as Shop Manager or Area Manager in fast paced environments. Why Costa: Welcome to a world of extraordinary adventures as a Costa Crociere crew member! We\'re thrilled to have you on board and are dedicated to your personal and professional growth. We\'ve got you covered with travel arrangements, onboard meals, and accommodation. During your free time, dive into our fantastic crew facilities, like the gym, crew beach, crew bar. Enjoy exclusive discounts and perks when on board and let your family and friends visit you on board. Inclusion & Belonging: Costa is like a world within a world. Onboard and ashore, we are committed to providing equal opportunities to all, regardless of gender, ethnicity, belief, disability, sexual orientation, or any other characteristic that makes us unique. Every individual is valued and respected for who they are. At Costa, inclusion fuels innovation and excellence and unites us in delivering unforgettable experiences to our guests and our people. Contract type: fixed-term, full-time Estimated time to cover the position: 1 month Time required to submit the application: approximately 3 minutes CV Format: PDF, Word or Image format in English or Italian (max 1.5 MB) E-mail/contact of the recruiting team: getonboard@costa.it Further information: visit our dedicated section FAQs - Costa Crociere Careers Bring your ambitions to life. Join us and discover our ocean of possibilities! J-18808-Ljbffr

Location: Genova, Liguria, IT

Posted Date: 9/7/2025