Sharepoint / Onedrive / Copilot Support Engineer

Are you a Support Engineer with experience in Onedrive, Sharepoint and Copilot seeking a new interesting challenge ? If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for ! ✍️ WHAT WILL YOU DO? We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks : Messaging Services (Exchange Online & On-Premise) - Administer and manage Exchange Online and on-premise mail relay servers. - Handle mailbox creation, distribution list management, and quota settings. - Monitor mail flow, server health, and transport rules. - Manage IP whitelisting for SMTP relay and ensure secure mail routing. - Support mailbox backup and restore operations with defined SLAs (e.g., restore within 2 hours). Microsoft OneDrive - Administer OneDrive services including folder synchronization and user support. - Manage incidents and service requests related to OneDrive. - Ensure compliance with company policies and escalate issues when necessary. Microsoft Teams & Enterprise Voice - Administer Teams environment including creation, permission management, and app store governance. - Manage Teams obsolescence and assign enterprise voice numbers. - Provide incident and request support for Teams and escalate as needed. Copilot Integration & Enablement - Support deployment and configuration of Microsoft Copilot features across M365 apps. - Collaborate with business units to identify use cases and drive adoption. - Monitor Copilot performance and user feedback to optimize usage. Licensing & Capacity Management - Manage M365 licensing via Active Directory groups. - Perform regular license cleanup and capacity reviews. - Escalate license availability issues to relevant teams. Monitoring & Reporting - Monitor service health using Exchange Online portal and Centreon. - Generate KPI reports on usage, performance, and security status. - Provide dashboards and insights to IT Operations and Governance teams. Security & Compliance - Ensure secure communication channels and apply DMARC, SPF, DKIM policies. - Implement multi-factor authentication for remote access to messaging systems. - Comply with customer Cybersecurity Charter and data protection standards. WHAT (TECHNOLOGIES/METHODOLOGIES/TOOLS) WILL YOU USE? Máximo 6-8 puntos WHAT ARE WE LOOKING FOR? At least 3 years of professional experience in a similar role Fluent English WHERE AND WHEN? Workplace: C/ Santa Leonor, 65 (Hybrid: 60% In-office / 40% Remote) Work Schedule: 12x5 Shift (7:00 – 15:00 & 11:00 – 19:00) oncalls WHAT CAN WE OFFER YOU? Permanent contract - We offer indefinite contracts from the first day. Pay and benefits - Competitive salary and a flexible compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance). Work from home ️ - We offer you a financial support every month for your working from home expenses . In addition, in the first month we will give you a bonus to help you to set up your workplace ‍ Opportunity knocks - Being a part of a growing company, we want to support your path with a career development plan and annual performance-based compensation reviews . Learn as you grow - Starting with a fantastic onboarding program , TCS has robust learning platforms that will allow you to learn and grow personal as professionally. Bring your buddy - If you have referred a friend for an open position under the BYB Scheme and she/he is hired you’ll receive a very attractive cash award. Connect globally - Work with people from all over the world . You can feel the multicultural workforce . Benefit from being a TCSer ️ – By being part of the TCS Spain family you can enjoy benefits, offers and corporate discounts on the best brands . And so on - Appreciations, incentives, Team Building activities, diversity and inclusion programs, sustainability activities, corporative events This has only just begun! WHO ARE WE? Tata Consultancy Services (TCS) is an Information Technology (IT) company founded in 1968 as part of the Indian Tata Group and is one of the top 3 technology companies globally With a presence in 55 countries and more than 600,000 employees , TCS is considered one of the 10 best companies to work for worldwide in 2025 according to the Top Employers Institute TCS Spain started operations in 2001 and currently has a diverse workforce that collaborates with the main Spanish and multinational companies TCS Spain has been certified as a Top Employer 2025 and has also been chosen as one of the 100 Best Companies to Work for in Spain in 2025 according to Forbes Among the portfolio of services, TCS has information technology services , asset-based solutions , global consulting , engineering and industrial services , digital solutions and services , application maintenance and development , quality assurance and testing services , IT infrastructure and BPS Responsible for development , TCS Spain is committed to inclusion, diversity and sustainability , and promotes flexibility policies that support wellbeing and work-life balance WELCOME, WE ARE WAITING FOR YOU!

Location: Madrid, Community of Madrid, ES

Posted Date: 9/8/2025