Restaurant Regional Manager（mandarin required）

Job Description Job Description Job Responsibilities Take full responsibility for the day-to-day operations of all stores within your assigned region, ensuring service quality, revenue growth, cost control, and profit targets are met. Lead and coach store managers to implement corporate SOPs, promoting operational consistency and service excellence across all locations. Support the opening of new stores—including site evaluation, staffing plans, and pre-opening training—to accelerate regional growth and brand replication. Coordinate with HQ departments including Brand/Marketing, Finance, and HR to align resources, execute initiatives, and resolve cross-functional issues efficiently. Manage emergency scenarios such as employee disputes, health & safety incidents, or PR crises, and take ownership of handling escalated customer complaints with structured resolutions. Qualifications A genuine passion for the food & beverage industry and a long-term commitment to growing within the restaurant business. Minimum 2 years of experience managing multiple locations in a Chinese cuisine chain or American fast-casual brand; strong understanding of multi-unit operations and SOP systems. Proven leadership in team development, staff motivation, P&L management, and operational problem-solving. Proficient in using operational analysis tools such as Google Sheets, POS systems, and labor scheduling platforms; strong data sensitivity and logical thinking. Bilingual fluency in English and Mandarin is required. Familiarity with local market dynamics in New York City neighborhoods such as Flushing, Brooklyn, and Manhattan is highly preferred. Must have legal work authorization and be able to report taxes. * 区域经理 岗位职责 l 全面负责所辖区域内门店的日常运营管理，确保服务品质、营收增长、成本控制与利润达标； l 指导各门店店长团队落实总部SOP标准，推进运营制度化、服务标准化； l 协助新门店筹备工作（选址评估、招聘配置、前期培训等），推动区域快速复制； l 主动对接总部品牌、财务、人事等部门，协调资源落地、推动项目进展； l 管控门店突发事件（如人事冲突、卫生突发、媒体舆情等），处理升级顾客投诉并输出处理标准。 任职资格 热爱餐饮行业，愿意在餐饮行业深耕，渴望成长为公司管理骨干。 2年以上连锁中餐或美式快餐品牌的区域管理经验，熟悉多门店运作模型与SOP体系； 具备良好的团队建设、人员激励、门店营收与成本管控能力； 熟练使用营运分析工具（如Google Sheet、POS后台、排班系统等），对数据敏感、逻辑清晰； 中英文流利； 熟悉纽约本地商业环境者优先考虑（如法拉盛、布鲁克林、曼哈顿等区域）； 有合法工作身份、可报税。

Location: Flushing, New York, US

Posted Date: 9/8/2025