Major Accounts Director

A North West company with 19 years in business, providing managed network solutions including GDPR Compliant Guest Wi-Fi, SD WAN Networks, Managed Wi-Fi/LAN Infrastructure, Broadband / Leased Lines, Network Security, PCI Consultancy, and structured cabling are looking to appoint a Major Accounts Director. The Accounts Director takes full ownership of key client accounts with revenues exceeding £7.5m with expected £1.5m in growth acting as the primary liaison between the client and internal teams. They are responsible for ensuring exceptional service delivery, driving performance improvements, managing contractual obligations, and identifying opportunities to grow the relationship and expand service offerings. This is a senior leadership role requiring a strategic thinker with strong commercial acumen, outstanding relationship management skills, and a deep understanding of the network industry. Key Accountabilities Client & Account Management * Serve as the main point of contact for assigned accounts, building and fostering long-term relationships based on the existing long term relationship and demonstration of the capabilities of the organisation and its products. * Build and maintain strong senior-level relationships with key client stakeholders and decision-makers. * Ensure all client expectations are met or exceeded through proactive account oversight and issue resolution. * The ability to ‘technically-persuade’ and give the client the confidence of the organisations ability to deliver * Previous experience of being self-sufficient in-front of the client, the ability to wear many hats and cover many roles Strategic Planning & Performance * Develop and implement account strategies aligned with client goals and business objectives. * Prepare opportunity forecasts aligning to the clients development needs, working with the client on new opportunity solutions, responding to formal bid process requests managing opportunity through to successful handover to the organisations delivery teams * Continue to ‘sponsor’ the opportunity in its delivery phases through to successful ‘hand-back’ to the account and service management teams * To create an account level go-to-market plan for opportunities outside of the established relationship deliverables - ​ * Work closely with the organisations service management team to oversee performance reporting and use data insights to drive service improvements and operational excellence. Team Leadership * Lead and mentor Account Executives and other team members, fostering a high-performance culture focused on service excellence and professional development, including alignment to the company values. * Ensure team roles and responsibilities are clearly defined and performance objectives are regularly reviewed. Operational & Financial Management * Monitor account performance metrics (existing business and new business pipeline), and key deliverables to ensure contractual compliance and customer satisfaction. * Manage account budgets in collaboration with the finance team, maintaining a focus on profitability, cost-efficiency, and value delivery. Business Development * Proactively identify growth opportunities within existing accounts, including upselling, cross-selling, and expansion of services. * Support the preparation of business cases, proposals, and presentations for new initiatives or contract renewals. About you… Essential * Industry relevant demonstrable experience * Strong understanding of the managed network industry * Excellent client relationship management skills with a track record of building and maintaining long-term client partnerships. * Demonstrated experience in team management, including performance management and development. * Strong communication, negotiation, and presentation skills – to both customer and internal stakeholder groups * Ability to work well under pressure and adapt to changing priorities, whilst maintaining the highest levels of quality output and service. * Relevant professional certifications may be advantageous Desirable * Experience of working with clients in the Fuel & forecourt space, as well as QSR, small retail sector and hospitality (sector understand, appreciation and knowledge) * Previous experience of working with partners to deliver solutions but also to act as an Ambassador and reseller * Experience of being based on client sites to become an integral part of their community and a trusted advisor * Knowledge of the IT MSP sector

Location: North West, GB

Posted Date: 9/12/2025